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Category: Data Analytics

Best of breed customer experience software
Keith Kirkpatrick

Best-of-Breed versus Single Vendor Software

Both Models Offer Pros and Cons for CX System Purchasers, Who Should Weigh Several Factors Before Buying
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Customer data and analytics
Alex Gaw

New CMO Council-GfK Report: Marketers Lack Confidence in Their Own Data

Report Calls on Marketing Leaders to Master High-Velocity Data Marketing
Oracle customer experience layoffs
Alex Gaw

Oracle Cuts 5,000 Jobs in CX Division and in Marketing

Retrenchment Affects Firm’s Customer Analytics and Advertising Services
Bain NPSx customer experience
Alex Gaw

Bain & Company Launches NPSx for CX Training and Certification

The Digital Venture Draws on Bain’s Decades of Industry Expertise
Digital customer engagement
Sherril Hanson

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

Building Connection and Supporting Employee Recruitment Are Partnership Benefits
Daniel Newman

Talking IBM & SAP Earnings, Chips Act, Intel Arc A750, Alexa Live, Microsoft Contact Center – The Six Five Webcast

This week's episode of The Six Five Webcast, hosted by Patrick Moorhead and Daniel Newman., covers the latest IBM & SAP Earnings, the Chips Act, Intel's new Arc A750, news from Alexa Live, and Microsoft's Contact Center.
Daniel Newman

We are LIVE! Talking Google, Tesla, IBM, Apple, Qualcomm, & GlobalFoundries – The Six Five Webcast

We are LIVE! Talking Google, Tesla, IBM, Apple, Qualcomm, & GlobalFoundries. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman.
Daniel Newman

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and continued pressures from the Russian and Ukraine conflict.
Customer feedback data
Sherril Hanson

Taming Customer Feedback Data into Insights and Action

Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Salesforce CRM Analytics
Alex Gaw

Salesforce Launches CRM Analytics With New Features

Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
Blockchain and consumer experience
Alex Gaw

ONR Report: Blockchain and Other New Tech Can Alter Consumer Experience

Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
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