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Category: CRM

Daniel Newman

Salesforce Q4 2023 Revenues, up 14% YoY

Futurum Chief Analyst Daniel Newman looks at Salesforce’s Q4 2023 earnings that handily beat analyst estimates and what it means for the company moving forward.
tweiss@futurumresearch.com

Salesforce Sustainability Efforts Aiding Emerging Markets

Futurum analyst Todd R. Weiss shares his insights about Salesforce sustainability efforts aiding emerging markets as the cloud-based CRM vendor works to support renewable energy in underdeveloped parts of the world.
Birdeye acquisition of Cube Online
Sherril Hanson

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

Dave Lehman, Birdeye COO and President of Go-To-Market, Talks About Local Business Focus and the Company’s Growth
Shelly Kramer

Oracle Retail Introduces New Pricing and Promotion Capabilities to Help Retailers Increase Sales

Futurum principal analyst Shelly Kramer explores the new cloud capabilities in the Oracle Retail platform designed to make it easier for retailers to manage pricing and promotion strategies. At a time when consumer attention is disjointed at best, combined with the reality that economic challenges abound, a solution designed to help retailers deliver well-crafted campaigns and promotions and serve up offers that attract and entice consumers is a significant offering at a key time.
Kourtney Garcia

RainFocus and Adobe Forge Partnership to Enhance Management of Marketing Data and Help Deliver Better Business Value

Steve Vonder Haar, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, dives into the new partnership between Adobe and RainFocus, made with the intention of improving data management and overall business value.
SugarCRM digital self-service launch
Keith Kirkpatrick

SugarCRM Debuts New Digital Self-Service Capabilities

End-to-End Interactions Allow B2B Customers to Streamline Operations
Daniel Newman

The Six Five On the Road at CES 2023 with Nakul Duggal, Qualcomm Technologies

The Six Five On The Road at CES 2023. Patrick Moorhead and Daniel Newman talk with Nakul Duggal, Senior Vice President and General Manager, Automotive at Qualcomm.
State of the CX Market
Keith Kirkpatrick

The State of CX in 2022

Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Daniel Newman

Salesforce and Slack CEOs to Depart in January

Stewart Butterfield, CEO of Slack, will be leaving Salesforce in January, just two years after Salesforce announced it was acquiring the company. Futurum's principal analyst Daniel Newman takes a look at this news, and what we can expect for the company going forward.
Daniel Newman

Salesforce Q3 2023 Revenues up 14% YoY

Futurum analysts Daniel Newman and Michael Diamond discuss Salesforce’s Q3 2023 earnings results, coupled with the adjustments it has made, should help propel the company for market share gains and profitable growth in the future.
Saying no to customers
Keith Kirkpatrick

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
Keith Kirkpatrick

SugarCRM: Provide a Great CX to Drive Sales and Retention

Firm’s Analyst Day Provides Customers Opportunity to Discuss What Matters to Them
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