The Futurum Group senior analyst Sean Spradling explores news of Zoom’s partnership and investment in Anthropic, the creators of the Claude AI Assistant, and Zoom’s plans to incorporate Claude across the platform, with the first step being in Contact Center. There are some challenges, and Zoom will have work cut out for them on this front, but it will be interesting to see how adept Zoom is at handling customer data as the company’s number of partners grows.
