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Category: AI

Ron Westfall

DISH Goes with IBM AI-Powered Assets to Advance Cloud-Native 5G Network Build

DISH chooses IBM to help automate its 5G network deployment, particularly in the targeting of Industry 4.0 verticals and use cases. Futurum’s Ron Westfall assesses why DISH’s selection of IBM’s AI-powered automation and network orchestration capabilities provides the essential capabilities needed to push its cloud-native 5G network deployment forward and boosts the Cloud Pak for Network Automation proposition across the 5G ecosystem, especially among operators.
Daniel Newman

Oracle Announces New Platform Fusion Marketing

Futurum’s lead analyst Daniel Newman explores Oracle’s newest announcement Oracle Fusion Marketing and what this new platform will mean for marketing and sales teams in the B2B space.
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Ron Westfall

Teradata Reimagines Strategy to Deliver Sustainable Growth and Value Creation

Teradata introduced the Reimagined Teradata at its recent Investor Day and Influencer Summit events including long-term financial growth targets and new the Analytics 1-2-3 framework’s support of BYOM capabilities for the Teradata Vantage platform. Futurum’s Ron Westfall explores how Teradata’s $1B+ in Cloud ARR and approximately $550M in free cash flow by fiscal 2025 objective strengthens the company’s enterprise analytics ecosystem influence, boosts portfolio differentiation, and advances its Analytics 1-2-3 proposition.
Alex Gaw

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Ron Westfall

MicroAI Debuts to Advance AI Edge Technology Across the Digital Ecosystem

MircoAI debuts as the rebrand of One Tech, fueled by the mission to deliver personalized AI across edge endpoints using its edge-native AI technology that embeds ML into connected endpoints. Futurum’s Ron Westfall examines why the overall MicroAI proposition, including MicroAI AtomML technology and new go-to-market products, can drive ecosystem-wide innovation of device-specific, personalized AI models that can advance predicted maintenance, IoT edge AI, endpoint device security capabilities as well as provide operational excellence for industrial manufacturing and processing applications.
Alex Gaw

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
Daniel Newman

Making Markets EP4: Tom Siebel, CEO of C3 AI | Q1 FY 2022

On this episode of The Making Markets podcast, host Daniel Newman and C3 AI CEO Tom Siebel discuss what has been going on lately at C3 AI.
Shelly Kramer

HPE Awarded $2B NSA Contract to Deliver HPC as-a-Service Through HPE GreenLake

Futurum Research analysts Steven Dickens and Shelly Kramer unpack the news coming out of HPE on the company’s selection by the NSA for an HPC as-a-Service offering based on HPE GreenLake, why this is attractive in instances where security dictates an on-prem deployment, along with thoughts on what’s ahead for the industry as a whole.
Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Daniel Newman

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks down the importance of this deal and why it signals a growing level of maturity for both companies.
Daniel Newman

IBM Launches New Telum Processor

IBM announces the upcoming new IBM Telum Processor. Telum is IBM's first processor that contains on-chip acceleration for AI inferencing. Futurum's Daniel Newman discusses this new on-chip hardware acceleration. It's designed to help customers achieve business insights at scale across banking, finance, trading, insurance applications and customer interactions.
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