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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
AI-first HR service delivery solution enables employees to get instant access to HR questions
Leaders share how to tackle the new definition of “business as usual” in the latest issue of Customer Strategist Journal
New Integrated Research, Media, and Events Firm Will Focus on CX Business Opportunities and Best Practices Across 20 Industry Sectors and 7 Market Segments
New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform
Alvaria™ Motivate honored for improving customer service technology and improving the customer and employee experience.
Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient
Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents
SYNLAB rolls-out Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers and improve day-to-day processes.
The technology will be integrated into the Zeta Marketing Platform and enrich proprietary data with 45M+ monthly high-fidelity consumer signals
European auto manufacturers provide OK-rated customer experience; websites lag person-to-person interactions to meet customers’ needs
The shift to digital delivery improved CX scores for banks across the UK, Germany, Italy, Spain, and France
German firm HUK-COBURG is the first European insurer to deliver an excellent-rated customer experience
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
