Search

Dash Network Launches to Bring In-Depth Market Intelligence and Insights to the Global Customer Experience Industry

New Integrated Research, Media, and Events Firm Will Focus on CX Business Opportunities and Best Practices Across 20 Industry Sectors and 7 Market Segments

Today, on CX Day 2021, Dash Network announced its formation to provide global market analysis and insights focused on technology solutions and best business practices for customer experience (CX) solutions. Headquartered in Denver, Colorado and led by a team of veteran industry analysts and digital media executives, the firm offers research and advisory services, news and analysis, media and go-to-market services, and virtual and live events to the global community of CX practitioners as well as vendors and service providers within the CX market ecosystem.

“CX industry leaders are facing a period of dramatic market transformation in the post-pandemic world,” says Clint Wheelock, Dash Network’s co-founder and chief executive officer. “Technology solutions for CX are evolving at a rapid pace, as are the best business practices for enabling a more integrated, omnichannel experience within both B2B and B2C markets. CX practitioners will require independent, insightful news analysis and market intelligence to optimize the customer journey from product discovery to the point of purchase to customer service and beyond.”

Dash Network’s team of journalists and industry analysts, each domain experts in their respective fields, provide in-depth qualitative and quantitative analysis focused on seven key market segments: contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management (CRM), personalization & optimization, and employee experience (EX). The company’s media and research coverage concentrate on CX trends and opportunities across 20 different industry sectors, with a special focus on the hotbeds of CX innovation in five industries: financial services, healthcare, retail, telecommunications, and travel & hospitality.

“Dash Network’s ambition is to build the world’s largest community of CX professionals,” says Jonathan Keller, the firm’s co-founder and chief revenue officer. “We will achieve this vision by providing valuable, unbiased insights and informational resources to help CX professionals with effective strategic planning for their product, go-to-market, experience design, and implementation initiatives, as well as enabling a robust and engaged community in which to share best practices.”

The firm is led by Clint Wheelock, an industry veteran with an extensive background in market intelligence focused on global emerging technology sectors. Wheelock was most recently chief research officer at Omdia, the technology market intelligence unit of Informa, having joined that company after its acquisition of his firm Tractica. He was previously managing director of Guidehouse Insights, a leading market intelligence group in the cleantech and energy industry, following that company’s acquisition of his firm Pike Research. Previously, Wheelock was chief research officer at ABI Research, vice president at the NPD Group, and research director at In-Stat.

Wheelock is joined by his co-founder, Jonathan Keller, who brings more than 17 years of executive management and revenue generation experience in digital media publishing. Prior to Dash Network, Keller spent 10 years with Light Reading, a digital media, research and events company, which he led as managing director following its acquisition by Informa. Keller was previously the advertising director for the BizWest Media brand, The Boulder County Business Report, as well as advertising manager for InnoVision Health Media.

About Dash Network

Dash Network is an independent, integrated B2B research, events, and digital media platform focused on best business practices and technology solutions for the global Customer Experience (CX) market. The company provides a unique, CX-focused, full-service content and marketing solution, designed to enable industry participants’ strategic planning and go-to-market initiatives, while simultaneously extending the market reach of corporate brands and product messaging to a global audience of CX practitioners. For more information, visit www.dashnetwork.com or call +1.720.603.1700.

Author Information

Clint Wheelock

Clint brings over 20 years of market research and consulting experience, focused on emerging technology markets. He was co-founder and CEO of Dash Network, an integrated research and digital media firm focused on the CX market, which was acquired by The Futurum Group in 2022. He previously founded Tractica with a focus on human interaction with technology, including coverage of AI, user interface technologies, advanced computing, and other emerging sectors. Acquired by Informa Group, Clint served as Chief Research Officer for Informa’s research division, Omdia, with management and content strategy responsibility, formed by the combination of Tractica, Ovum, IHS Markit Technology, and Heavy Reading.
Clint was previously the founder and President of Pike Research, a leading market intelligence firm focused on the global clean technology industry, which was acquired by Navigant Consulting where he was Managing Director of the Navigant Research business.

Prior to Pike Research, Clint was Chief Research Officer at ABI Research, a New York-based industry analyst firm concentrating on the impact of emerging technologies on global consumer and business markets.

Clint holds a Master of Business Administration in Telecommunications Management from the University of Dallas and a Bachelor of Arts in History from Washington & Lee University.

SHARE:

Latest Insights:

Nivas Iyer, Sr. Principal Product Manager at Dell Technologies, joins Paul Nashawaty to discuss the transition from VMs to Kubernetes and the strategies to overcome emerging data storage challenges in modern IT infrastructures.
Shimon Ben David, CTO at WEKA, joins Dave Nicholson and Alastair Cooke to share his insights on how WEKA's innovative solutions, particularly the WEKApod Data Platform Appliance, are revolutionizing storage for AI workloads, setting a new benchmark for performance and efficiency.
The Futurum Group team assesses how the global impact of the recent CrowdStrike IT outage has underscored the critical dependency of various sectors on cybersecurity services, and how this incident highlights the vulnerabilities in digital infrastructure and emphasizes the necessity for robust cybersecurity measures and resilient deployment processes to prevent widespread disruptions in the future.

Latest Research:

In our latest Market Insight Report: Private 5G Networks – HCPs 2024, we focus on the HCP segment of the private 5G market.
In our latest Lab Insight Report, A Foundation for Scalable Infrastructure: Dell + Broadcom, completed in partnership with Dell and Broadcom, we evaluate the impact of network speed on storage, applications, and the security and cyber resiliency features of Dell Servers with Broadcom NICs.