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Industry Analysts Get a Sneak Peak of the New Innovations That Are Being Deployed Within Oracle and NetSuite Products, With an Eye on Redefining the User Experience, Utilization of Data, and Agentic Workflows
Keith Kirkpatrick, Research Director with Futurum, covers the news from Oracle’s Applications + Industries Analyst Event, and discusses the impact on Oracle, NetSuite, and others vendors in the market.
Armv9 Adoption and Smartphone Royalty Growth Drive Top-Line Performance
Olivier Blanchard and Daniel Newman at Futurum analyse Arm’s Q4 FY25 results, highlighting how Armv9 and CSS adoption are driving record royalty and licensing growth across smartphones, AI infrastructure, and automotive compute.
Gross Margin Gains and Datacenter Momentum Support Coherent’s Record Quarterly Performance
Olivier Blanchard, Research Director at Futurum, shares insights on Coherent’s record Q3 FY 2025 results, driven by strong AI datacenter momentum, next-gen optical product launches, and the upcoming commercialization of its OCS platform.
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Acquisition Complements Vonage Communications APIs with Packaged AI-enabled Social Messaging and Conversational Commerce Offering
New Heap Journey Maps eliminates blind spots in the user journey for better insights and improved digital experiences
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational Center across voice and digital lines of business with Value Realization Services
TELUS International ranks #1 in report’s sub-categories of strategy and vision, and growth
Watermark Consulting research finds firms that lead in Customer Experience financially outperform those that lag by a more than 3-to-1 margin in shareholder return
– EY study reveals the rise of the “omnisumer”, a new type of consumer now taking a leading role in the energy transition – Energy customers are more engaged, sophisticated and willing to pay for new energy solutions – Customer-focused transformation gives energy providers new opportunities to differentiate and grow
Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement
Work-Life Flexibility Is Important, but Return to Office Is a Stressor
New research from TELUS International reveals that 81% of American employees believe that bots have enhanced their work situation since the beginning of the pandemic
To ensure a fast, successful transition to online selling, Cuisinart saw the need for a robust digital platform capable of addressing evolving business needs and customer expectations.
Company Rolls Out AI-First Workspace Collaboration Products to Drive Extraordinary Employee Experiences
Despite CX being a Top Buying Consideration for Consumers, Over the Past Year Less Than Half of Them Say CX Has Improved
Acquisition expands CallMiner’s technology footprint, enhances its product portfolio, and enables audio and screen capture use cases beyond the contact center
Latest Emplifi Voice of Customer innovative features brings Decision AI and updated survey frameworks that offer valuable insights on campaign performance, product trends, and more.
Applying decades of experience and lessons learned, NTT DATA shares vision to empower clients and employees for a more sustainable future
