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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
The strategic acquisition transforms how companies communicate and engage their workforce through end-to-end HR solutions that make businesses better
Medallia Zingle report finds a quarter of global hospitality employees say their employee experience has suffered since the return to travel.
Organizations to benefit from more holistic customer views and deeper insights to provide optimal care across healthcare experiences
Former HubSpot Sales Leader Brings More Than a Decade of Industry Experience to Copper
29 Million Shares Raised $841 Million
The Software Report Award Recognizes Women Who Have Served as Role Models for the Next Generation of Leaders Seeking to Enter and Succeed in the Tech Sector
Tech Leader with AI and E-commerce Experience Joins Digital Experience Team
US leader in reinsurance industry overhauls the way it serves its customers with Creatio’s no-code platform.
Facing growing customer expectations and a crowded marketplace, FSI organizations will look to emerging technologies to facilitate smoother client experiences and enable agents to focus on proactive engagement and long-term relationship growth
The integration provides a way for employees to use BambooHR’s top features without leaving the Slack app
Brightful brings customer focus, proven global leadership record at a key time in the company’s growth
Verint Customer Engagement and Workforce Management Honored for Advancing the Contact Center, CRM Industry, and Driving CX Transformation