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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

As It Gathered Its Community, CyberArk Moves Beyond PAM With Bold Plays in Securing AI Agents, Machine Identity Control, and Unified Platform Integration
Krista Case, Research Director at The Futurum Group, shares her insights on CyberArk IMPACT 2025.
The Micron G9 NAND Mobile UFS 4.1 Solution Provides the Innovation Key to Enabling Faster and More Responsive Experiences on Flagship Smartphones
The Futurum Group’s Ron Westfall shares his insights on why Micron’s G9 NAND with UFS 4.1 and UFS 3.1 drives the mobile ecosystem forward by delivering faster, more efficient, and AI-optimized storage solutions.
Expanded NetApp Volumes Capabilities Extend Enterprise-Grade AI and EDA Storage to Google Cloud with Enhanced Scalability, Cost Control, and Compliance Features
Camberley Bates and Krista Case of The Futurum Group share insights on how NetApp and Google Cloud’s storage updates enable scalable, AI-ready, and compliance-aware cloud infrastructure.

Latest Research

Latest Insights

CyberArk Impact 2025 Articulates a Possible Future of Identity-Driven Security

CyberArk Impact 2025 Articulates a Possible Future of Identity-Driven Security

As It Gathered Its Community, CyberArk Moves Beyond PAM With Bold Plays in Securing AI Agents, Machine Identity Control, and Unified Platform Integration
Krista Case, Research Director at The Futurum Group, shares her insights on CyberArk IMPACT 2025….
Micron Introducing Breakthrough G9 NAND to Premium Smartphones

Micron Introducing Breakthrough G9 NAND to Premium Smartphones

The Micron G9 NAND Mobile UFS 4.1 Solution Provides the Innovation Key to Enabling Faster and More Responsive Experiences on Flagship Smartphones
The Futurum Group’s Ron Westfall shares his insights on why Micron’s G9 NAND with UFS 4.1 and UFS 3.1 drives the mobile ecosystem forward by…
Can NetApp Volumes Deliver on AI and EDA Storage Demands in the Cloud?

Can NetApp Volumes Deliver on AI and EDA Storage Demands in the Cloud?

Expanded NetApp Volumes Capabilities Extend Enterprise-Grade AI and EDA Storage to Google Cloud with Enhanced Scalability, Cost Control, and Compliance Features
Camberley Bates and Krista Case of The Futurum Group share insights on how NetApp and Google Cloud’s storage updates enable scalable, AI-ready, and compliance-aware cloud…
The Six Five Pod | EP 258: From Intel's Altera Sale to HPE's Elliot Shake-up: Tech's Turbulent Week

The Six Five Pod | EP 258: From Intel’s Altera Sale to HPE’s Elliot Shake-up: Tech’s Turbulent Week

On this episode of The Six Five Pod, hosts Patrick Moorhead and Daniel Newman discuss the whiplash-inducing tariff announcements affecting US-China trade, Intel’s strategic move…
Altimeter and ARK Lead $100M Round in Hammerspace to Strengthen AI Infrastructure Performance

Altimeter and ARK Lead $100M Round in Hammerspace to Strengthen AI Infrastructure Performance

Brad Shimmin, VP and Practice Lead at The Futurum Group, examines why investors behind NVIDIA and Meta are backing Hammerspace to remove AI data bottlenecks…
Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise

Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise?

Looking Beyond the Dashboard: Tableau Bets Big on AI Grounded in Semantic Data to Define Its Next Chapter
Futurum analysts Brad Shimmin and Keith Kirkpatrick cover the latest developments from Tableau Conference, focused on the new AI and data-management enhancements to the visualization…

NEWS BY INDUSTRY

Deal Accelerates 8×8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution
Integration of NEC’s Unified Communications and Contact Center as a Service (UCaaS & CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
— Architect™ Empowers Brands with Unrivaled Ability to Use New Sources of Data and Machine Learning to Dynamically Create and Deploy Personalized Marketing Communications —
The leading event-management company will leverage the Qualtrics XM Platform™ to create a proprietary customer journey tracking tool transforming the way ASM venues interact with fans—delivering more personalized experiences and adapting to changing expectations of a post-pandemic audience
Billion-Dollar Deal Combines a Complementary Client Base and Similar Vertical Focus
Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
Enhancing CX Is Part of Administration’s New Three-Priority Equity Framework
Company Receives Highest Scores Possible in Ten Criteria including Security, Compliance, HA/DR and Multi-Domain
Subscription annualized recurring revenue (ARR) increased 36% year-over-year to $736 million
Out-of-the-box tool enabled Regional Cisco Partner to achieve audit quickly with no CSM platform customization
Company culture resoundingly recognized for its inclusivity by employees
Company Appoints Laura Alber and Oscar Munoz to its Board of Directors
Together, Khoros and Opal enable marketing teams to optimize brand voice, content creation and planning across channels and regions

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