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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Deal Accelerates 8×8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution
Integration of NEC’s Unified Communications and Contact Center as a Service (UCaaS & CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
— Architect™ Empowers Brands with Unrivaled Ability to Use New Sources of Data and Machine Learning to Dynamically Create and Deploy Personalized Marketing Communications —
The leading event-management company will leverage the Qualtrics XM Platform™ to create a proprietary customer journey tracking tool transforming the way ASM venues interact with fans—delivering more personalized experiences and adapting to changing expectations of a post-pandemic audience
Billion-Dollar Deal Combines a Complementary Client Base and Similar Vertical Focus
Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
Enhancing CX Is Part of Administration’s New Three-Priority Equity Framework
Company Receives Highest Scores Possible in Ten Criteria including Security, Compliance, HA/DR and Multi-Domain
Subscription annualized recurring revenue (ARR) increased 36% year-over-year to $736 million
Out-of-the-box tool enabled Regional Cisco Partner to achieve audit quickly with no CSM platform customization
Company culture resoundingly recognized for its inclusivity by employees
Company Appoints Laura Alber and Oscar Munoz to its Board of Directors
Together, Khoros and Opal enable marketing teams to optimize brand voice, content creation and planning across channels and regions
