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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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Global ecommerce platform THG Ingenuity will work in partnership with Contentsquare to develop enhanced digital experiences, drive new incremental revenue streams and improve online promotions.
Based on real experiences from users, Instapage earned top rankings in Personalization and A/B Testing, with Customer Satisfaction and a large Market Presence.
Highlights Transaction with Zendesk as Next Natural Step in Evolution to Support Accelerated Growth and Value Creation for Stockholders
Greater Exposure to Reviews Translates to Higher Conversion Rates for Purchasing
Recognized as Great Place to Work for Third Consecutive Year and Boasts Net Promoter Score of 71
Customers expect and demand that experiences are personalised to their own individual needs and interests – achieving personalisation at scale is now a new imperative for retailers
This award acknowledges Creatio as a top AWS Partner that has demonstrated positive results to the AWS team.
Genesys Cloud CX customers gain added flexibility and data protection for customer engagement solutions across digital and voice channels
Acquia CDP Technology Highlighted at NRF to Increase Conversions Based on Data-Driven Product Bundling, Campaign Performance Optimization
Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles
CallTower’s Microsoft Teams Direct Routing for GCC High recognized for communication innovation
62% of marketers plan to divert spending to platforms like Facebook, Amazon and Google; Half will double down on owned channels like email marketing
Partnership incorporates an innovative rewards program to encourage participation in VoC and VoE programs
Brands recognized for innovation in digital experience, customer experience, experimentation and more