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Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
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Emplifi found that more than half of the 2,000 consumers it surveyed expect brands to respond to online customer service inquiries within an hour, and 1 in 6 online shoppers will abandon a purchase because of a single bad experience, underscoring the disconnect between customer expectations and brand CX efforts
NAB, one of the largest banks in Australia, expands its relationship with Khoros to advance its messaging and AI capabilities, and transform the way it interacts with customers
Compass Group Canada to amplify their track record of outstanding customer service, driven by Foodback’s simple platform and in-the-moment customer insights.
Vantage Circle has conducted a detailed analysis and survey that the global leaders adopted to navigate effective employee engagement in the hybrid work culture
By personalizing first- and third-party search experiences with the help of AI, healthcare organizations can identify and address unique patient needs — and increase conversions in the process.
The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the best functional service with meeting emotional citizen expectations
The three-time PGA Tour winner will represent the brand during professional golf events and special appearances to help Five9 build brand awareness and customer relationships.
The Race Equ(al)ity Index™️ will be powered by Medallia Experience Cloud, helping automate and accelerate efforts to improve racial equality in the technology industry
WorkForce Software delivers the latest release of its labor forecasting solution that harnesses the power of AI plus human intelligence, to power smarter decisions, support greater operational agility, and improve the employee experience for global organizations
The integrated solution ensures that guest feedback and insights are operationalized by stores for continual benchmarking and improvement
Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey
81% of consumers would write off a retailer if they saw issues with return process
