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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
New Microsoft Viva Module Focuses on Community and Connection
Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Company’s Offerings Span Performance Management, Engagement Measurement, and Coaching
New Solutions Focus on Customer Feedback and Insights
First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
Companies Also Can Employ the Technology to Match the Right Agent to the Right Customer Issue
Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Avoid Making Rules That Confuse Customers, Create Friction, and Introduce Enmity
Workstride, ReviewTrackers Are Acquired
Benefits of Reputation Management Are Many if Action is the Key Component
Companies with Best CX Saw Their Stock Value Rise; The Opposite was True for Low-CX Firms
Combined Technologies Will Provide Opportunity for a More Positive and Personalized Contact Center Experience
Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Multiple Measures for Mitigating Miscommunication and Misunderstanding
The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Environmental Factors Like Temperature, Humidity, Scent, and More Affect Shoppers and Employees
Focus Areas Include Digital Employee Experience and Technologies, Hourly Workforce Trends, and Expanded Benefits
Fresh Capital Infusion Will Fuel Next Product Journey Stages
