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Purpose-Built Solutions for Frontlines and New Partnerships
Focus on AI, CrossXM, Frontline, and Customer Journeys
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
Former CEO Leslie Stretch Is Retiring
Partnerships Are Formed with Two US Health Firms, Nomad Health, ARA, and Zepto
Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Topics: Consumers and Brands, Employees Struggling at Work, Digital CX, and More
Data Brings Transparency to How Employees View Equity Efforts
New Product Allows for Cross-Enterprise Data Usage and Triggered Actions
Partners Are India Public Sector, myco, Manchester City, GitHub, and Rhone
While Most Humans Understand Empathy, Training and Tools Can Help Agents Deliver Empathy More Consistently
Fresh Capital Infusions to Fuel Expansion and Improvement
