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Category (news): Customer Insights & Feedback

CX surveys and research studies
Alex Gaw

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Topics Include Generative AI, CX Strategy, Conversational AI, CX in EMEA, and Ineffective AI
Retailer mobile apps survey
Alex Gaw

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
CX surveys and research studies
Alex Gaw

New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC

New Research from Execs In The Know, Braze, Clootrack, Telus Int’l, and PwC
Generative AI survey from Salesforce
Alex Gaw

IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound

Security and Ethical Issues Present the Most Pressing Worries, According to Salesforce Survey
Qualtrics X4 media and analyst briefing
Sherril Hanson

Qualtrics X4 is Back

Focus on AI, CrossXM, Frontline, and Customer Journeys
CX surveys and research studies
Alex Gaw

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

Topics: Consumers and Brands, Employees Struggling at Work, Digital CX, and More
Alchemer workflow product launch
Sherril Hanson

Alchemer Launches Workflow Product to Help Companies Close the Loop

New Product Allows for Cross-Enterprise Data Usage and Triggered Actions
Exemplifi and Chatmeter studies on online reviews
Sherril Hanson

Research Points to the Importance of Online Reviews

Data from Emplifi and Chatmeter Show Consumers Reliant on Reviews for Purchasing Decisions
CX surveys and research studies
Alex Gaw

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

Topics Include Importance of Data, Retailer Search Capabilities, In-Store Shopping, and CX Sector Excellence in Saudi Arabia
CX Innovator Series survey
Clint Wheelock
Clint Wheelock

CX Innovator Series: Take the Survey!

Quantitative Study to Assess CX Drivers and Barriers, Organizational Structure, Technology Strategy, and Key Success Metrics
Enterprise CX spending survey
Keith Kirkpatrick

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
CX Innovators - Ken Peterson of QuestionPro
Clint Wheelock
Clint Wheelock

CX Innovators: Ken Peterson, QuestionPro

Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
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