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Category: Enterprise Applications

Craig Durr
Craig Durr

Google Expands the Reach of Google Meet through Zoom Interoperability and the Addition of Device Partnerships with Poly and Logitech

Craig Durr, Senior Analyst with Wainhouse, a Futurum Group Company, breaks down Google's recent announcement regarding the expanding reach of Google Meet devices through interoperability with Zoom and new room device partnerships with Poly and Logitech for shared spaces. The key takeaway – the customer wins with both announcements.
Contact center product announcements
Sherril Hanson

CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships

Announcements Highlight Conversational AI, UCaaS, CCaaS, CPaaS, and Cloud Technologies
Contact Center as a Service
Alex Gaw

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

Salesforce Contact Center Offers Automation and Intelligence in Real Time
Daniel Newman

Zendesk Q3 Revenues Up 20% to $417M

Futurum analysts Daniel Newman and Michael Diamond discuss Zendesk’s recent Q3 2022 earnings results and what they mean for the company moving forward.
Sean Spradling

WebexOne 2022 – The Enhancements and Innovations Reveal Great Momentum in the Product Pipeline

Sean Spradling, Senior Analyst at Wainhouse Research, part of The Futurum Group family of companies, covers announcements coming out of the recent WebexOne 2022 event, with a focus on two enhancements and innovations he points to as evidence of great momentum in the company’s product pipeline.
Daniel Newman

SAP Q3 2022 Revenue Up 15% to 7.8B Euros as Cloud Rises 38%

Futurum analysts Daniel Newman and Todd R. Weiss provide their insights on SAP Q3 2022 earnings.
Customer data platform product announcements and platforms
Sherril Hanson

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

Data Security, Consent Management, and Industry Specific Solutions Are Launched
Background noise reduction for customer service
Keith Kirkpatrick

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

AI Technology Offers One Method for Suppressing Noise on Both Ends of a Call
Steven Dickens

AnsibleFest 2022: Ansible Comes Into Its Own, the Power of Open Source Reigns, the Edge is Automated, and Ops-As-Code Goes Mainstream

Futurum senior analyst Steven Dickens provides his take on the latest announcements coming out of AnsibleFest 2022. As hybrid multi-cloud becomes the default operating model for many enterprises, the sheer complexity and scale of operations are a challenge. The solution for the complexity and scale is automation, and the Ansible Automation Platform from Red Hat has established itself as the market-leading way to handle the evolving requirements of DevOps teams.
Sean Spradling

Microsoft’s Dominance on Full Display in a Week Full of Industry News

Microsoft’s dominance was on full display in a week chock full of industry news. Wainhouse senior analyst Sean Spradling, part of The Futurum Group family of companies, breaks down the latest announcements in the tech world.
Daniel Newman

BoxWorks 2022

The Six Five team discusses Box's event, BoxWorks 2022.
Daniel Newman

Kyndryl IBM, and Microsoft

The Six Five team discusses the Kyndryl and Microsoft collaboration.
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