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Category: Employee Experience

Sherril Hanson

Data Reinforces ‘Don’t Ask for Feedback You Are Not Prepared to Act On’

Quantum Workplace Survey Also Shows Cadence Is an Important Factor
Sherril Hanson

Microsoft Announces Copilot in Microsoft Viva

Microsoft Viva Glint and New Research Also Introduced
Sherril Hanson

Playvox Brings a Strong Focus on Agent Engagement

Quality Management Supports Both CX and EX in Contact Centers
Alex Gaw

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
Sherril Hanson

Updates to Oracle ME Focus on Learning, Skills, and Career Mobility

New Capability Supports Both Employees and Managers
Sherril Hanson

Zoom to Acquire Workvivo

Acquisition Will Enhance Zoom Platform with Deeper EX Capabilities
Sherril Hanson

Government Employees Burned Out from Workload and Staffing Shortages

Experience Efforts at Government Agencies Must Extend to Employees
Randy Kerns
Randy Kerns

Returning to the Office – Kicking and Screaming

Randy Kerns, senior strategist at Futurum Research (formerly Evaluator Group), part of The Futurum Group family of companies, shares insights on the challenges of incentivizing employees to return to the office post-pandemic and what he sees ahead.
Employee experience purchasing factors
Sherril Hanson

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

Companies Must Invest Time for Upfront Self-Assessment, Careful Vendor Vetting, and Post-Launch Check-Ins
Perceptyx study on employee listening
Sherril Hanson

Companies Still Investing in Employee Listening Programs

Perceptyx Research Shows Economic Downturn Is Not Dampening Interest
Rison Software customer win with Nissan
Sherril Hanson

Rison Software Brings CX, EX, and Training Together

New Deal with Nissan Is a Game Changer for the Company
Workhuman interview
Sherril Hanson

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Recognition Programs Support Engagement and Retention with Proven ROI
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