Category: Customer Experience

As retailers push to navigate through the effects of the global pandemic and resulting inflation, they are continuing to turn to digital technologies for solutions. The increasing use of digital marketplaces and growing popularity of the metaverse is sure to help- but will it be enough?
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Futurum analyst Michael Diamond discusses Microsoft’s recent Surface PC, the Surface Laptop Go 2, which is a budget-friendly notebook aimed at businesses and consumers wanting a notebook with great functionality that will not break the bank.
Human Experience Partner Program Offers White-Label CX Technology
Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Futurum’s principal analyst Daniel Newman covers the news out of Microsoft Build 2022 around The Microsoft Power Platform Updates. The releases and updates to the platform continue to solidify Microsoft’s commitment to the low-code space.
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Futurum analyst Michael Diamond looks at Qualcomm’s updated Snapdragon Mobile Platforms an and how they are making the gaming and photography experience much richer for the premium Android smartphone segment.
Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent

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