Category: Customer Experience

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Futurum’s Ron Westfall examines why HPE’s new ProLiant RL300 Gen11 server offering aligns with the cloud-native applications development priorities of service providers and digital-first enterprises as well as how using Ampere’s Altra and Altra Max processors can boost performance for cloud workloads such as web servers, caching, databases, media transcoding, and AI and advance power efficiency metrics that help fulfill organization-wide sustainability goals.
Futurum analyst Michael Diamond looks at Apple’s newest MacBook Air, which includes its newest generation, more powerful M2 processor. Will it be enough to continue to attract and interest Apple’s customer base, even in an anemic economy?
New App Helps Unify CX, EX, and Operational Data for the Benefit of IT and Customer Agents
Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Futurum's principal analyst Daniel Newman breaks down what Zendesk's future may look like as it goes private.
The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
In this episode of Making Markets, host Daniel Newman is joined by ServiceNow CEO Bill McDermott. This action packed discussion dives into the challenging economic situation, the role automation has to play in working through broken supply chain, labor shortages, and more.
Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
As retailers push to navigate through the effects of the global pandemic and resulting inflation, they are continuing to turn to digital technologies for solutions. The increasing use of digital marketplaces and growing popularity of the metaverse is sure to help- but will it be enough?

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