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Category: Customer Experience

Customer experience surveys and research
Alex Gaw

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
QuestionPro acquires Digsite
Sherril Hanson

QuestionPro Acquires Digital Qualitative Research Provider Digsite

Addition Allows the Combination of Qualitative and Quantitative Capabilities
CX in the Healthcare Industry
Clint Wheelock
Clint Wheelock

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Daniel Newman

Salesforce Q2 2023 Revenues up 22% YoY

Futurum’s Daniel Newman and Michael Diamond cover Salesforce’s Q2 2023 earnings results and how the cloud-based CRM category remains a strategic priority for organizations that view customer centricity and organizational connectedness as integral to business success.
Customer experience communities and surveys
Sherril Hanson

Communities and Surveys Lead to New Products and Process Improvements

Recent Examples Show the Feedback-to-Action Cycle
Action and empathy in customer insights and feedback
Sherril Hanson

Inability to Move Beyond Data Collection Hinders Customer Experience

Communication and Action are Key to Positive Customer Relationships
Daniel Newman

Cloudera CDP One SaaS Launch

The Six Five team discusses Cloudera CDP One SaaS Launch
Daniel Newman

Samsung Unpacked Event

The Six Five team discusses Samsung Unpacked Event
Daniel Newman

More Apple: Google Says Apple Must Fix Texting #GetTheMessage

The Six Five team discusses More Apple: Google Says Apple Must Fix Texting #GetTheMessage
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Customer experience research studies
Alex Gaw

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Topics Include New Contact Center Emphasis, Life Insurers and Manual Processes, and More
Customer insights and feedback product announcements
Sherril Hanson

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

New Enhancements Focus on Surveying, Data Integration, and Social Listening
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(833) 722-5337

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Austin TX 78701

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