Login

Category: Contact Center

Amazon contact center solutions for CX
Alex Gaw

Amazon Connect Adds Three New Contact Center Capabilities

New Features Intended to Boost Contact Center Productivity, Reduce Chatbot Design Time, and More
Deloitte Digital customer experience
Alex Gaw

Deloitte Digital Unveils TrueServe to Transform Contact Centers

Company Says Solution is Designed to Elevate CX Through AI and Analytics
Alex Gaw

Zendesk to Be Acquired for $10.2 Billion by Investor Group

Buyers Are Led by Investment Firms Permira and Hellman & Friedman
Customer experience research studies
Alex Gaw

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Avaya contact center as a service
Alex Gaw

Avaya Showcases One Cloud CCaaS as Composable Solution

Solution Delivers Effortless CX Across Applications, Devices, and Interactions
Hotel customer experience
Sherril Hanson

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Contact center AI and automation
Keith Kirkpatrick

Helping Agents Respond to Inquiries Via Automation and AI

ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
Zoom and Genesys partnership
Alex Gaw

Zoom and Genesys Expand Partnership with New CX Offering

Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
Telecommunications customer service
Keith Kirkpatrick

Is Zero-Touch the Answer for Telcos?

Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
Call center automation
Keith Kirkpatrick

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Keith Kirkpatrick

The Impact of Vocal Tones on Persuasiveness

Recent Study Could Have Implications for How to Handle CX Interactions
Customer loyalty
Keith Kirkpatrick

Reducing Customer Effort to Improve CX and Loyalty

Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.