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What we do
Data & Intelligence
Testing, Labs & Validation
Research & Advisory
Media Activation & Custom Projects
What we cover
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
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Cybersecurity
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Enterprise Applications
News and Insights
The Futurum Network
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Research Reports
Futurum Intelligence
Futurum Labs Research Library
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Signal65
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Techstrong
Visible Impact
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Techstrong Live Stream
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The Six Five Webcast
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â„¢
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Category: Contact Center
September 8, 2021
Alex Gaw
Industry News
Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible
Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
AI
,
Contact Center
September 2, 2021
Alex Gaw
Industry News
Zendesk Acquires Cleverly to Advance Automation and Customer Service
A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
AI
,
Contact Center
August 6, 2021
Keith Kirkpatrick
Industry News
Improving Agent Experiences to Drive CX Improvement
Contact Center
August 2, 2021
Alex Gaw
Industry News
CX Investment and M&A Activity in the News
A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
Contact Center
,
Data Analytics
July 28, 2021
Keith Kirkpatrick
Industry News
Balancing Privacy with Patient Convenience in Healthcare
Contact Center
,
Customer Experience
July 27, 2021
Keith Kirkpatrick
Industry News
Financial Services CX: Leveraging Digital Assistants to Provide Automation
AI
,
Contact Center
July 20, 2021
Sherril Hanson
Industry News
Funding Trends in CX
Contact Center
,
Data Analytics
,
Personalization
July 6, 2021
Sherril Hanson
Industry News
Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic
Contact Center
,
CRM
,
Customer Experience
,
Data Analytics
,
Employee Experience
,
Personalization
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