The Futurum Group's Statement on Israel

Category: Contact Center

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Chilean Startup Sees Video Chat as an Efficient Way to Reduce Cart Abandonment Rate
From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive