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Category: AI

Contact center AI and automation
Keith Kirkpatrick

Helping Agents Respond to Inquiries Via Automation and AI

ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
Ron Westfall

Juniper Ups SASE Proposition and Stirs Competition with CASB and DLP Additions

Futurum’s Ron Westfall explores Juniper’s new Secure Edge CASB and DLP capabilities targeted at augmenting the SASE experience by bolstering cloud-based data safeguards, driving policy-based visibility, fortifying SaaS protections, and easing the overall SASE integration process, enabling Juniper to strengthen its competitive position in the tightly contested SASE market.
Telecommunications customer service
Keith Kirkpatrick

Is Zero-Touch the Answer for Telcos?

Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
Daniel Newman

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and continued pressures from the Russian and Ukraine conflict.
tweiss@futurumresearch.com

Computex: NVIDIA Grace CPU-Powered Servers Coming 1H 2023

Futurum analyst Todd R. Weiss dives into NVIDIA's latest announcement that powerful data center servers built with NVIDIA's latest NVIDIA Grace CPU Superchips and NVIDIA Grace Hopper Superchips will be available for purchase from leading Taiwan-based server makers starting in the first half of 2023.
Daniel Newman

NVIDIA Q1 2023 Earnings Hit $8.29B Quarterly Revenue Record

Futurum analysts Daniel Newman and Todd R. Weiss review NVIDIA's Q1 2023 earnings, which posted a new NVIDIA quarterly revenue record at $8.29B for the GPU maker in a turbulent global marketplace, and explore what’s likely ahead.
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Call center automation
Keith Kirkpatrick

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Ron Westfall

Amdocs, AWS, and T-Mobile Form AI-powered Business Assurance Power Trio

Futurum’s Ron Westfall assesses how Amdocs and AWS provided the AI-enabled, cloud-based business assurance solution that he sees assisting T-Mobile’s merger synergies across the vast, intricate Sprint merger process.
Daniel Newman

New Google Cloud Organization, Global Strategic Customers and Industries, to be Led by Umesh Vemuri

Futurum’s principal analyst Daniel Newman responds to the announcement of a new Google Cloud group, Global Strategic Customers and Industries, to be led by Umesh Vemuri, a Google veteran whose expertise in building enterprise partnerships will enhance Google Cloud’s rapid growth.
Ron Westfall

Intel Vision 2022: Intel Augments its Silicon, Software, and Services Portfolio Vision

Futurum’s Ron Westfall scrutinizes why Intel’s expanded silicon, software, and services portfolio vision boosts its ecosystem influence in powering AI workload optimization and adoption of key emerging applications as well as improve its competitive standing against key rivals.
Ron Westfall

Qualcomm Sharpens Robotics and Edge-AI Proposition with 5G and AI Playing Prominent Roles

Futurum’s Ron Westfall assesses why Qualcomm’s new Qualcomm Robotics RB6 Platform and RB5 AMR Reference Design provide the technological foundation and building blocks to power innovation throughout industries that are planning to optimize robotics through emerging 5G and AI capabilities distributed across the connected intelligent edge.
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