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Category: AI

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
Keith Kirkpatrick

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
5G Factor: Telco GenAI Blooming
Ron Westfall & tweiss@futurumresearch.com

5G Factor: Telco GenAI Blooming

An Assessment of Key Developments Across the 5G-IoT Ecosystem Including Netcracker Telco GenAI Debut, Amdocs NVIDIA Alliance, and SKT DT Telco-specific LLM
The Futurum Group’s Ron Westfall and Todd R Weiss review key telco GenAI developments such as Netcracker’s introduction of its GenAI Telco solution, the Amdocs NVIDIA GenAI partnership, and SKT DT jointly developing multilingual LLM aimed at global telcos.
HP Q4 2023 Earnings Point to Market Recovery for the PC Segment
Olivier Blanchard
Olivier Blanchard

HP Q4 2023 Earnings Point to Market Recovery for the PC Segment

Fourth Quarter Earnings for HP Indicate Continuing Sequential Growth in the Rebounding PC Market
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the HP Q4 2023 earnings, which suggest a rebound for PCs in 2024 despite persistent market headwinds.
The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr Dario Gil
Daniel Newman

The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr. Dario Gil

On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Rob Thomas, SVP IBM Software and CCO and Dr. Dario Gil, SVP and Director to continue their conversation on IBM’s AI business strategy.
Gen AI: A Cloudera Customer Perspective - Six Five On the Road
Daniel Newman

Gen AI: A Cloudera Customer Perspective – Six Five On the Road

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Cloudera’s Cindy Maike for a conversation on the customer perspective on generative AI, adoption, and planning for the future of their data.
Microsoft Orca 2: The Biggest Generative AI Breakthrough Since ChatGPT
Mark Beccue

Microsoft Orca 2: The Biggest Generative AI Breakthrough Since ChatGPT

Outperforming LLMs, Microsoft’s Orca 2 Is in the Vanguard of Smaller, Better Language Models that Will Unleash the Commercial Use of AI
Mark Beccue, Research Director at The Futurum Group, examines how Microsoft’s Orca 2 might be the biggest generative AI breakthrough since ChatGPT.
Cisco Study Finds Only 14% of Global Organizations Are AI-Ready
Keith Kirkpatrick

Cisco Study Finds Only 14% of Global Organizations Are AI-Ready

Results from the Cisco AI Readiness Index Indicate Few Companies Are Truly Prepared to Deploy and Leverage AI
Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s AI Readiness Index and delves into the factors that organizations must address prior to rolling out generative AI platforms, tools, and applications.
SC23 Recap: Groq
Mitch Lewis

SC23 Recap: Groq

Groq Showcased LPU Solution and Accelerated LLM Performance at SC23
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on Groq at SC23.
Hammerspace Adds AWS SVP and LLM Training Architecture
Dave Raffo

Hammerspace Adds AWS SVP and LLM Training Architecture

File System Vendor Strengthens Partner Ecosystem and AI Technology
Dave Raffo, Senior Editor at The Futurum Group, shares insights on global file system vendor Hammerspace’s appointment of former AWS exec Marc Cree as SVP of strategic partnerships and its integration of AI technologies such as LLM training.
Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security - Enterprising Insights, Episode 5
Keith Kirkpatrick

Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security – Enterprising Insights, Episode 5

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick covers tech stack sprawl, its causes and risk to the enterprise, and offerings from vendors to reduce or eliminate sprawl.
Future Directions: Quantum's Myriad Solution - Infrastructure Matters, Insider Edition
Randy Kerns
Randy Kerns

Future Directions: Quantum’s Myriad Solution – Infrastructure Matters, Insider Edition

In this episode of Infrastructure Matters – Insider Edition, Randy Kerns is joined by Quantum’s Brian Pawlowski, for a conversation on Quantum’s Myriad solution and how it is uniquely offering solutions to customer data challenges.
HPE Offers Turnkey Solution for AI Training
Mark Beccue

HPE Offers Turnkey Solution for AI Training

On-Premises AI Accelerates with AI Compute Stack from HPE and NVIDIA
Mark Beccue, Research Director at The Futurum Group, examines Hewlett Packard Enterprise’s announcement of a turnkey supercomputing solution for generative AI designed to accelerate the training and tuning of AI models using private data sets.
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