Author: Keith Kirkpatrick

Google’s AI Ambitions Expand Beyond the Cloud as It Builds an Interoperable Ecosystem for Agent Communication, Application Management, and On-Premises AI Deployment
Nick Patience, AI Practice Lead at The Futurum Group, shares his insights - along with those of colleagues - on Google’s Cloud Next 25 event, held last week in Las Vegas.
OpenText Releases Titanium X to Integrate AI Agents Across Business Clouds and Operational Functions
Keith Kirkpatrick, Research Director at The Futurum Group, examines OpenText’s Titanium X rollout, which introduces AI agents across enterprise functions to support automation, security, and cloud-native.
In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational impact, revealing how Smartsheet helps organizations accelerate decision-making, streamline workflows, and realize a 601% ROI in just three years.
In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum Group in collaboration with Logitech, we discuss the key challenges often faced using hybrid meetings. We also discuss how Microsoft Teams technology, infused with generative AI in Copilot, and deployed on Logitech hardware, can be used to address these issues, enhancing the meeting participant experience and driving additional productivity during and after the meeting.
The Company Is Focused On Solving Customers’ Problems Through AI and Automation and Is Willing to Stake Its Revenue on Its Platform’s Ability to Resolve Issues Efficiently at Scale
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on Zendesk Relate, announcing the company’s Resolution Platform, Employee Service Suite, and the full embrace of an outcome-based pricing model.
In our latest research brief completed in partnership with Epicor, Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX, we discuss the key reasons to utilize a CDP, discuss the critical features and technologies that underpin the most useful and powerful CDPs, and the key benefits that can be derived by using a CDP. We also provide an overview of Epicor’s Grow Data Platform, discuss its key architecture and benefits, and investigate how artificial intelligence is being embedded throughout the platform.
In our latest white paper completed in partnership with Epicor, Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform, we discuss the key reasons to utilize a CDP, discuss the critical features and technologies that underpin the most useful and powerful CDPs, and the key benefits that can be derived by using a CDP. We also take a deep dive into Epicor’s Grow Data Platform, focusing on the key points of differentiation offered by the platform, discuss its key architecture and benefits, and investigate how artificial intelligence is being embedded throughout the platform.
Smartsheet Enables Project Standardization, Dashboard-Driven Reporting, and Measurable Efficiency Improvements Across Enterprise Functions
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights into how enterprise clients use Smartsheet to improve execution speed, reporting visibility, and operational efficiency across distributed project teams.
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the importance of orchestration tools for helping customers realize ROI from AI agent deployments that reach across disparate applications, systems, and vendors.
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the ERP software category, and discusses the importance of smaller vendors highlighting industry-specific features to attract new customers.
The New Platform Release Features Several Tools and Features Designed to Speed Up Agent Development and Deployment, Which Is a Major Challenge for Most Enterprise Customers
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights into ServiceNow’s announcements around the Yokohama platform release and the acquisition of Moveworks.

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