Author: Donald Jin

IBM watsonx Orchestrate: The ROI Is Real
May 20, 2026

IBM watsonx Orchestrate: The ROI Is Real

In this BEV Report, completed in partnership with IBM, Futurum Research explores how enterprise customers are using IBM watsonx Orchestrate to move beyond AI experimentation and generate measurable value through...
The Business Economic Value of Freshservice by Freshworks
May 11, 2026

The Business Economic Value of Freshservice by Freshworks

In our latest BEV Report, The Business Economic Value of Freshservice by Freshworks, completed in partnership with Freshworks, Futurum Research examines how enterprises migrating from large legacy ITSM platforms to...
From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud
April 2, 2026

From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud

In our latest BEV Report, From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud, completed in partnership with SAP, Futurum Research examines how SAP Sales Cloud...
Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI
December 1, 2025

Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI

In our latest market report, Unlocking Enterprise Value: The Real-World Benefits and ROI of SAP’s Embedded Business AI, completed in partnership with SAP, Futurum Research explores how embedded AI—grounded in...
The Importance of Strategic Portfolio Management and Data-Driven Planning for Modern Enterprises
October 21, 2025

The Importance of Strategic Portfolio Management and Data-Driven Planning for Modern Enterprises

In our latest Market Report, The Importance of Strategic Portfolio Management and Data-Driven Planning for Modern Enterprises, developed in partnership with IBM, Futurum Research examines how enterprises are using modern...
Achieving Business Value with SAP Business AI AGILITA Case Study
September 25, 2025

Achieving Business Value with SAP Business AI: AGILITA Case Study

In this case study, The Futurum Group explores how AGILITA used SAP Business AI to transform a routine but critical workflow—delivering both operational improvements and meaningful business outcomes....
Unlocking the Total Economic Value of Smartsheet
April 9, 2025

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational impact, revealing how Smartsheet helps...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.