Is Adobe Commerce Poised to Revolutionize Product Discovery with AI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe Commerce’s AI-driven product discovery transforms eCommerce as AI-driven retail traffic surges 125% year-over-year.
Bridging the Gap: Why Citizen Engagement Needs a Technology Overhaul

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines the critical gap between government self-assessment and citizen perception of engagement efforts, revealing why technology solutions are essential f.
How Will TeamViewer and ServiceNow Reshape Autonomous IT Operations?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how the TeamViewer ServiceNow partnership combines remote connectivity with workflow automation to reshape autonomous IT operations and drive enterp.
Salesforce’s $1.6B Win Signals a New Era in Veteran Care Technology

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce’s $1.6B VA contract signals a pivotal shift toward AI-enhanced veteran care and modernized public sector service delivery.
How Genesys and AWS Are Redefining AI-Driven Customer Engagement

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys Cloud’s expanded AWS partnership leverages agentic AI to transform enterprise customer engagement and enable autonomous interactions at scale.
SAP Completes Prior Labs Acquisition to Advance Structured Data AI

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on why SAP’s Prior Labs acquisition must produce measurable business results.
Redefining Creative Workflows in the AI Era

In Redefining Creative Workflows in the AI Era, completed in partnership with Adobe, Futurum Research examines how organizations are moving beyond isolated AI productivity gains toward unified creative platforms that integrate workflows, strengthen governance, improve financial efficiency, and accelerate content production to deliver measurable business value.
Agentic AI’s Real Test Is Process Redesign

Futurum’s Keith Kirkpatrick argues agentic AI vendors are now judged on process redesign over automation, as ETR and Futurum Research data show pilots stalling on integration and unproven ROI rather than agent capability.
Salesforce and Databricks Forge New AI Partnership: What’s at Stake?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, The Salesforce Databricks partnership enables enterprises to deploy AI agents securely while maintaining data privacy and compliance standards.
Will Oracle’s Fusion-Native Approach Solve Agentic AI Governance?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on whether Oracle’s Fusion Agentic Applications can turn governed workflows into reliable business execution.
SAP’s Flexible Support Overhaul Raises the Stakes for Enterprise Software Loyalty

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SAP’s flexible support model and customer-centric approach help compete for enterprise loyalty as 74% of enterprises consider switching vendors.
Zoom’s Platform-Agnostic AI Receptionist Reshapes Telephony Competition

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom’s Virtual Agent Receptionist disrupts legacy phone systems and accelerates enterprise adoption of GenAI-powered customer service solutions.
