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Tag: artificial intelligence

Alex Gaw

Retailers Deploy AI to Improve CX and Drive Revenue

Amazon’s Dominance, Supply Chain Disruptions, and Record Holiday Spending Are Projected
Sherril Hanson

Travel & Hospitality Sector Turns to Self-Service

IVR and AI Technologies to Increase Efficiencies and Smooth Out Frictions
Sherril Hanson

Alexa Smart Properties for Hospitality Launches in the UK

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Sue Marek

Verizon Offers Enterprises AI Tools to Streamline CX

COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

New Report Finds Plenty of Opportunity Exists to Create Richer CX

But Marketers Must Resolve Various Challenges
Alex Gaw

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Alex Gaw

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Alex Gaw

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Daniel Newman

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks down the importance of this deal and why it signals a growing level of maturity for both companies.
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