Tag: artificial intelligence

November 17, 2021

Thoughts on Future Proofing Organizations in a Post-Pandemic World with PROS Ulrich von Beck – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast – Interview Series, Futurum lead analyst Shelly Kramer is joined by PROS VP of sales/strategic consulting Ulrich von Beck for a conversation...
November 15, 2021

Telecom Providers See AI as the Secret Sauce for CX

November 8, 2021

Retailers Deploy AI to Improve CX and Drive Revenue

October 27, 2021

Travel & Hospitality Sector Turns to Self-Service

October 20, 2021

Alexa Smart Properties for Hospitality Launches in the UK

October 14, 2021

Verizon Offers Enterprises AI Tools to Streamline CX

October 11, 2021

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

October 6, 2021

New Report Finds Plenty of Opportunity Exists to Create Richer CX

September 22, 2021

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

September 18, 2021

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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