Tag: artificial intelligence

October 6, 2021

New Report Finds Plenty of Opportunity Exists to Create Richer CX

September 22, 2021

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

September 18, 2021

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

September 2, 2021

Zendesk Acquires Cleverly to Advance Automation and Customer Service

September 1, 2021

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks...
August 11, 2021

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

August 11, 2021

AI-Focused Firms Fuel Numerous CX Acquisitions This Year

July 27, 2021

Financial Services CX: Leveraging Digital Assistants to Provide Automation

June 25, 2021

IBM Launches Enhanced Fan Experience for Wimbledon Tennis Tournament

Futurum’s Steven Dickens provides his take on IBM’s continued support of the Wimbledon tennis championships. IBM is delivering AI-driven enriched fan experiences delivered through IBM Watson and hybrid cloud services...
June 17, 2021

C3 AI Snowflake Partnership Aimed at Delivering Next Gen Enterprise AI Apps at Scale — and Expanding Market Presence

The C3 AI Snowflake partnership is another example of founder and CEO Tom Siebold doing exactly what he said he would do: expand his company’s market presence by way of...

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