Tag: artificial intelligence

Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

customer experience acquisitions and funding
February 25, 2022

M&A Update: Funding for AI-Related Tech and New Acquisitions

Artificial people
February 22, 2022

Soul Machines Raises $70 Million for Pioneering Work in Digital People

digital banking
February 16, 2022

NAB Case Study: Supporting Interactions Through Digital Messaging

February 11, 2022

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

January 28, 2022

Conversational Bots for CX in Travel & Hospitality

January 18, 2022

Improving Insurance CX via Engagement and Technology

December 28, 2021

NICE Features New AI-Powered Robotic Process Automation

December 27, 2021

Intel and Dell Partner with American Association of Community Colleges on Furthering AI Education

Futurum’s Shelly Kramer covers the partnership between Intel and Dell and the American Association of Community Colleges to enhance artificial intelligence (AI) education in community and technical colleges in all...
December 14, 2021

Five Questions for Rich Green, Chief Product Officer with SugarCRM

November 30, 2021

Netomi, Mixpanel, and Judo Raise Fresh Capital in New Funding Rounds

November 18, 2021

Exotel Acquires Chatbot Developer Cogno AI

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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