Tag: artificial intelligence

September 18, 2021

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

September 2, 2021

Zendesk Acquires Cleverly to Advance Automation and Customer Service

September 1, 2021

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks...
August 11, 2021

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

August 11, 2021

AI-Focused Firms Fuel Numerous CX Acquisitions This Year

July 27, 2021

Financial Services CX: Leveraging Digital Assistants to Provide Automation

June 25, 2021

IBM Launches Enhanced Fan Experience for Wimbledon Tennis Tournament

Futurum’s Steven Dickens provides his take on IBM’s continued support of the Wimbledon tennis championships. IBM is delivering AI-driven enriched fan experiences delivered through IBM Watson and hybrid cloud services...
June 17, 2021

C3 AI Snowflake Partnership Aimed at Delivering Next Gen Enterprise AI Apps at Scale — and Expanding Market Presence

The C3 AI Snowflake partnership is another example of founder and CEO Tom Siebold doing exactly what he said he would do: expand his company’s market presence by way of...
June 16, 2021

U.S. Government Launches National Artificial Intelligence Research Resource Task Force

The U.S. Government’s launch of the National Artificial Intelligence Research Resource Task Force is an effort to help improve U.S. competitiveness in the AI research race, which many have referred...
May 6, 2021

C3 AI Gains Momentum and Increases Competitiveness with Model-Driven Approach to AI

Futurum’s Daniel Newman and Fred McClimans take a look at the success of C3 AI and explore why the firm is a strong competitor in both the government/defense and commercial...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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