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Archives: Research Reports

Employee Experience
Clint Wheelock
Clint Wheelock

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Lauren Kirkpatrick

Fostering Effective and Frictionless Collaboration for the Future of Work

In our latest research brief, Fostering Effective and Frictionless Collaboration for the Future of Work, done in partnership with Neat, we dive into the current hybrid work environment and offer insight on technology solutions that can enable success for the future of work.
Shelly Kramer

Why Multi-Cloud Data Services are Critical to the Modern Digital Organization

In our latest white paper, Why Multi-Cloud Data Services are Critical to the Modern Digital Organization — created in collaboration with Dell Technologies — we offer insight into the current state of multi-cloud environments and the current challenges that many IT teams are facing as they struggle to get multi-cloud right. We also explore potential solutions that can help fulfill the needs of enterprises today.
CX in the Healthcare Industry
Clint Wheelock
Clint Wheelock

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Lauren Kirkpatrick

Delivering Meeting Equality for the Workplace of the Future

In our latest white paper, Delivering Meeting Equality for the Workplace of the Future, done in partnership with Poly, we analyze the current office environment, how organizations are shifting their plans for the future, and the technology solutions that organizations are considering to make hybrid work work.
Lauren Kirkpatrick

Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers

In our latest research brief, Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers, done in partnership with Treasure Data, we analyze the current pharmaceutical marketing environment and look at how technology solutions can help organizations tap into the power of data.
Steven Dickens

How Mainframe Customers Should Evaluate Potential Change Management Solutions

In our latest research brief, How Mainframe Customers Should Evaluate Potential Change Management Solutions — done in partnership with IBM and 21st Century — we explore what mainframe customers need to evaluate as they look for change management solutions for their mission-critical systems.
Daniel Newman

Warehouse Automation: Future-proofing the Global Economy

In our latest report, Warehouse Automation: Future-proofing the Global Economy — done in partnership with Honeywell — we explore the current state of warehouse operations and how this ever-changing piece of our economy could benefit from automation technologies.
Keith Kirkpatrick

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Daniel Newman

Sales Teams Need a Transformation, Microsoft is Ready to Deliver

In our latest research brief, Sales Teams Need a Transformation, Microsoft is Ready to Deliver, done in partnership with Microsoft, we analyze the current sales environment and look at what impactful changes to CRMs could be made to drive a meaningful transformation.
Sherril Hanson

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Daniel Newman

SUSE’s Innovation Engine Roars: SUSE Rancher Now on IBM zSystems and LinuxONE

In our latest white paper, SUSE’s Innovation Engine Roars: SUSE Rancher Now on IBM zSystems and LinuxONE — created in collaboration with SUSE — we offer insight into a solution to enable IBM zSystems and LinuxONE participation in cloud-native environments.
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