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Archives: Research Reports

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
Moving to the cloud holds tremendous benefits for media companies facing fierce competition. Whether its storage, automation, or analytics, SAP industry cloud helps businesses improve agility, scale faster, and keep costs low. If you’re interested in learning how to transform your organization, download your copy of The Future of Media is in the Cloud today.
In this research brief, Arista Networks: Powering Swifter 400G Adoption Across Cloud and Enterprise Environments — done in partnership with Arista — we explore the capabilities of Arista Networks and why we feel Arista’s platforms are designed to deliver availability, agility, automation, analytics, and security that will fulfill the unique demands of 400G customers.
150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
In our recent research report, Driving Business Value Through App Modernization — Done in partnership with IBM — we explored how the wave of disruption from the last two years has impacted cloud migration and how enterprise organizations have responded by changing their cloud investments.
In our recent research report, Driving Business Value Through App Modernization — Done in partnership with IBM — we explored how the wave of disruption from the last two years has impacted the global landscape, how enterprises have responded, and what we are seeing for the future in app modernization and the move to the cloud.
In our recent research brief, A Colocation Cloud Journey with Flexibility and Peace of Mind —Done in partnership with HPE — we evaluated why the HPE GreenLake edge-to-cloud-platform and its partner ecosystem could be the answer that many organizations are searching for and what organizations need to consider to move forward in their colocation journeys.
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications