150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
In our recent research report, Driving Business Value Through App Modernization — Done in partnership with IBM — we explored how the wave of disruption from the last two years has impacted cloud migration and how enterprise organizations have responded by changing their cloud investments.
In our recent research report, Driving Business Value Through App Modernization — Done in partnership with IBM — we explored how the wave of disruption from the last two years has impacted the global landscape, how enterprises have responded, and what we are seeing for the future in app modernization and the move to the cloud.
In our recent research brief, A Colocation Cloud Journey with Flexibility and Peace of Mind —Done in partnership with HPE — we evaluated why the HPE GreenLake edge-to-cloud-platform and its partner ecosystem could be the answer that many organizations are searching for and what organizations need to consider to move forward in their colocation journeys.
In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees face and how a CDP will further transform contact centers from cost hubs to revenue-generating experience centers that play a critical role in the customer journey.
In our latest report — done in partnership with IBM — we explore how the need for more secure data protection has changed over the past few years, why protecting data in use is becoming important, and the potential of technical assurance approaches as a way to overcome the limitations of operational assurances in achieving complete data privacy and security.
Our latest research report, BSS-to-Cloud Journey: Powering Innovation Across the Digital Value Chain — done in partnership with Ericsson — offers an in-depth look at the current journey that many CSPs are exploring including the key considerations that are driving the BSS-to-cloud journey.
