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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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Twilio Engage leapfrogs marketing automation with growth automation: combining Segment, the world’s #1 CDP, and Twilio’s digital channels in one platform to empower marketers to deliver hyper-personalization at greater speed and at B2C scale
Brands selling in Amazon’s U.S. store have grown their sales by almost 60% year over year for the 12-month period ending June 30, 2021. New tools, services, and benefits for brands include Amazon Brand Referral Bonus, Amazon Customer Engagement tool, A+ Story Cards, and the Customer Review Resolution tool
New Datasets Offer Unparalleled 360-Degree Consumer Views to Help Brands Activate their Contact Databases to Drive Online and Offline Segmentation and Predictive Models
Linc’s AI-automated Digital Workers will seamlessly collaborate with people agents to deliver holistic, best-in-class customer service
Deal Will Pay $34 per Share to Shareholders and Take Medallia Private
Navistar partners with CallItOnce and Bright Pattern Contact Center to deploy digital customer support channels with a 100% remote workforce.
Josefine, Nuuday’s Virtual Assistant, launches as an AI-based voicebot capable of delivering dynamic, immediate and personalized experiences for customers. Solution composed with Avaya OneCloud™ CCaaS and Google Cloud™ Contact Center AI.
Genesys study reveals disconnect in what experiences consumers want — and what businesses deliver
Unified, cloud engagement hub harnesses holistic customer data, artificial intelligence and machine learning to drive end-to-end, winning experiences across the entire customer lifecycle
The proposed acquisition of Affinio will expand NowVertical’s position in the enterprise Marketing vertical and provide additional privacy-safe data analytic capabilities to the company’s platform.
More than half (53%) of consumers have cut spending after a bad experience with a company; Internet service providers, airlines most likely to frustrate customers with poor service
The company was recognized as a Representative Vendor in the 2021 report
Introduces ready-made Pulse surveys to enable continuous listening
Medallia will help McLaren capture fan and employee feedback to deliver the best possible experiences.
Service Credit Union is focusing culture strategy on employee engagement by implementing Workhuman’s cutting-edge Social Recognition platform
Borderless Experience Brings Workday Into Popular Workspaces and Enterprise Apps to Help Workers Stay Engaged, Productive, and Connected
