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Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
Andy Palmer, Director of Technology at AWS, joins us to reveal how strategic collaborations and custom silicon are defining the future of enterprise AI.
Strengthened Partnership with Samsung Foundry Yields Major Advances in HBM3, EDA Flows, and IP on SF2 and SF2P Nodes
Ray Wang, Research Director at Futurum, shares his insights on Synopsys and Samsung’s expanded collaboration to fast-track AI and multi-die chip design using certified flows, advanced packaging, and a robust portfolio of silicon IP.
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Twilio Engage leapfrogs marketing automation with growth automation: combining Segment, the world’s #1 CDP, and Twilio’s digital channels in one platform to empower marketers to deliver hyper-personalization at greater speed and at B2C scale
Brands selling in Amazon’s U.S. store have grown their sales by almost 60% year over year for the 12-month period ending June 30, 2021. New tools, services, and benefits for brands include Amazon Brand Referral Bonus, Amazon Customer Engagement tool, A+ Story Cards, and the Customer Review Resolution tool
New Datasets Offer Unparalleled 360-Degree Consumer Views to Help Brands Activate their Contact Databases to Drive Online and Offline Segmentation and Predictive Models
Linc’s AI-automated Digital Workers will seamlessly collaborate with people agents to deliver holistic, best-in-class customer service
Deal Will Pay $34 per Share to Shareholders and Take Medallia Private
Navistar partners with CallItOnce and Bright Pattern Contact Center to deploy digital customer support channels with a 100% remote workforce.
Josefine, Nuuday’s Virtual Assistant, launches as an AI-based voicebot capable of delivering dynamic, immediate and personalized experiences for customers. Solution composed with Avaya OneCloud™ CCaaS and Google Cloud™ Contact Center AI.
Genesys study reveals disconnect in what experiences consumers want — and what businesses deliver
Unified, cloud engagement hub harnesses holistic customer data, artificial intelligence and machine learning to drive end-to-end, winning experiences across the entire customer lifecycle
The proposed acquisition of Affinio will expand NowVertical’s position in the enterprise Marketing vertical and provide additional privacy-safe data analytic capabilities to the company’s platform.
More than half (53%) of consumers have cut spending after a bad experience with a company; Internet service providers, airlines most likely to frustrate customers with poor service
The company was recognized as a Representative Vendor in the 2021 report
Introduces ready-made Pulse surveys to enable continuous listening
Medallia will help McLaren capture fan and employee feedback to deliver the best possible experiences.
Service Credit Union is focusing culture strategy on employee engagement by implementing Workhuman’s cutting-edge Social Recognition platform
Borderless Experience Brings Workday Into Popular Workspaces and Enterprise Apps to Help Workers Stay Engaged, Productive, and Connected
