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Industry Analysts Get a Sneak Peak of the New Innovations That Are Being Deployed Within Oracle and NetSuite Products, With an Eye on Redefining the User Experience, Utilization of Data, and Agentic Workflows
Keith Kirkpatrick, Research Director with Futurum, covers the news from Oracle’s Applications + Industries Analyst Event, and discusses the impact on Oracle, NetSuite, and others vendors in the market.
Armv9 Adoption and Smartphone Royalty Growth Drive Top-Line Performance
Olivier Blanchard and Daniel Newman at Futurum analyse Arm’s Q4 FY25 results, highlighting how Armv9 and CSS adoption are driving record royalty and licensing growth across smartphones, AI infrastructure, and automotive compute.
Gross Margin Gains and Datacenter Momentum Support Coherent’s Record Quarterly Performance
Olivier Blanchard, Research Director at Futurum, shares insights on Coherent’s record Q3 FY 2025 results, driven by strong AI datacenter momentum, next-gen optical product launches, and the upcoming commercialization of its OCS platform.
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Twilio Engage leapfrogs marketing automation with growth automation: combining Segment, the world’s #1 CDP, and Twilio’s digital channels in one platform to empower marketers to deliver hyper-personalization at greater speed and at B2C scale
Brands selling in Amazon’s U.S. store have grown their sales by almost 60% year over year for the 12-month period ending June 30, 2021. New tools, services, and benefits for brands include Amazon Brand Referral Bonus, Amazon Customer Engagement tool, A+ Story Cards, and the Customer Review Resolution tool
New Datasets Offer Unparalleled 360-Degree Consumer Views to Help Brands Activate their Contact Databases to Drive Online and Offline Segmentation and Predictive Models
Linc’s AI-automated Digital Workers will seamlessly collaborate with people agents to deliver holistic, best-in-class customer service
Deal Will Pay $34 per Share to Shareholders and Take Medallia Private
Navistar partners with CallItOnce and Bright Pattern Contact Center to deploy digital customer support channels with a 100% remote workforce.
Josefine, Nuuday’s Virtual Assistant, launches as an AI-based voicebot capable of delivering dynamic, immediate and personalized experiences for customers. Solution composed with Avaya OneCloud™ CCaaS and Google Cloud™ Contact Center AI.
Genesys study reveals disconnect in what experiences consumers want — and what businesses deliver
Unified, cloud engagement hub harnesses holistic customer data, artificial intelligence and machine learning to drive end-to-end, winning experiences across the entire customer lifecycle
The proposed acquisition of Affinio will expand NowVertical’s position in the enterprise Marketing vertical and provide additional privacy-safe data analytic capabilities to the company’s platform.
More than half (53%) of consumers have cut spending after a bad experience with a company; Internet service providers, airlines most likely to frustrate customers with poor service
The company was recognized as a Representative Vendor in the 2021 report
Introduces ready-made Pulse surveys to enable continuous listening
Medallia will help McLaren capture fan and employee feedback to deliver the best possible experiences.
Service Credit Union is focusing culture strategy on employee engagement by implementing Workhuman’s cutting-edge Social Recognition platform
Borderless Experience Brings Workday Into Popular Workspaces and Enterprise Apps to Help Workers Stay Engaged, Productive, and Connected
