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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Robust Insights Present a More Holistic View of the Patient as a Consumer
The Officium team is making waves as innovators in the CX space
Entrepreneur and innovative global tech leader, Nicolas Darveau-Garneau, joins to support the company’s hyper-growth in Total Experience Management
New capabilities, pre-built solutions and cloud-based integrations make it easier to guide agents in real time, setup and customize conversation insights, and drive value beyond the contact center
Expansion will accelerate Globe’s time to market and provide compelling digital customer experience; following the successful implementation of Amdocs Catalog and Commerce solutions for Globe’s enterprise customers
Survey finds that e-commerce will reign during holidays, highlights frustrations that prompt cart abandonment
Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale.
Leading Conversational AI company recognized in first-ever roundup of companies that proved management excellence
Partnership provides a unified recording and AI solution for Microsoft Teams, Cisco Webex, and Evolve IP Enterprise Voice Services.
Industry-leading preconstruction SaaS launches integration that offers an all-in-one data collection and analysis platform
TTEC wins Auscontact Excellence Award for New South Wales Operations – People Capability
A newly released study from Emplifi found social media shops, live commerce and integrated marketing, customer care and commerce efforts are top of mind for global B2C ecommerce leaders.
Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.
Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to implement.
