Creatio Recognized in 2021 Gartner® Critical Capabilities for Enterprise Low-code Application Platforms Report

Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.

Creatio, a global software company that provides a leading no-code platform for process management and CRM, has been included in the 2021 Gartner ® Critical Capabilities for Enterprise Low-code Application Platforms (LCAP) report. Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.

The team also identified eight Critical Capabilities that enterprise LCAPs need to support those Use Cases: Software Development Life Cycle (SDLC), User Experience Design, Development Productivity, Business Logic and Workflow, Integration and APIS, Platform Ecosystem, Governance and Security and Quality of Service.

According to Gartner, “The adoption of LCAPs is accelerating across industries and geographies, as organizations demand new digital solutions in rapidly changing operational environments, where skilled developers are often in short supply.”

Studio Creatio, is an intelligent low-code and process management platform with out-of-the-box solutions and templates. With Creatio’s powerful low-code/no-code tools both business and IT teams can automate operational and CRM workflows or accelerate app development thanks to out-of-the-box solutions and templates.

Gartner, “Critical Capabilities for Enterprise Low-Code Application Platforms”, Akash Jain, Kimihiko Iijima, Adrian Leow, Jason Wong, Paul Vincent, September 21, 2021.

Creatio was referred to as bpm’online in the 2019 report.

Disclaimer: GARTNER is registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Creatio 

Creatio is a global software company providing a leading no-code/low-code platform for process management and CRM. The company combines an intuitive low-code platform, best-in-class CRM, and a robust BPM in a single solution to accelerate sales, marketing, service and operations for mid-size and large enterprises. Creatio is highly recognized as a market leader by key industry analysts and together with hundreds of partners, operates in 110 countries worldwide.  More information can be found at  www.creatio.com.

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

Latest Insights:
Will Edison International’s Board Refresh Accelerate Its AI and Digital Ambitions?
April 25, 2026

Will Edison International’s Board Refresh Accelerate Its AI and Digital Ambitions?

Edison International appoints M. Susan Hardwick as independent director, strengthening the utility's leadership as it confronts mounting pressure to modernize operations and leverage AI-driven infrastructure solutions....
Will GPT-5.5 Redefine Enterprise AI, or Hit the Limits of Trust and Control?
April 25, 2026

Will GPT-5.5 Redefine Enterprise AI, or Hit the Limits of Trust and Control?

OpenAI's GPT-5.5 launches as a transformative enterprise AI platform, yet adoption barriers around trust, reliability, and data privacy remain critical concerns for 78% of organizations planning AI budget increases....
GPT-5.5 Raises the Stakes: Can OpenAI Maintain Its Lead as Enterprise AI Matures?
April 25, 2026

GPT-5.5 Raises the Stakes: Can OpenAI Maintain Its Lead as Enterprise AI Matures?

OpenAI's GPT-5.5 launch marks a critical moment in enterprise AI adoption. With 68% of organizations at advanced GenAI stages, competition from Microsoft and Google intensifies as buyers prioritize reliability and business value....
Can IBM's RITS Platform and vLLM Reset the Bar for Enterprise AI Access?
April 25, 2026

Can IBM’s RITS Platform and vLLM Reset the Bar for Enterprise AI Access?

IBM Research's RITS Platform uses vLLM to centralize large language model access across enterprise teams, signaling a shift toward scalable, governed AI infrastructure that balances innovation, cost, and control....
Latest Research:
Closing the AI Confidence Gap: Cloud-Native Security as a Key to Agentic AI Adoption
April 23, 2026

Closing the AI Confidence Gap: Cloud-Native Security as a Key to Agentic AI Adoption

In our latest market report, Closing the AI Confidence Gap: Cloud-Native Security as a Key to Agentic AI Adoption, completed in partnership with Google Cloud, Futurum Research explores how enterprises...
Gemini Enterprise: Governing and Scaling the Agentic Enterprise
April 23, 2026

Gemini Enterprise: Governing and Scaling the Agentic Enterprise

In our latest market report, Gemini Enterprise: Governing and Scaling the Agentic Enterprise, completed in partnership with Google Cloud, Futurum Research examines the operational, governance, and lifecycle requirements for scaling...
Data Fitness for AI-Driven Operations
April 20, 2026
Research
Research

Data Fitness for AI-Driven Operations

In our latest market brief, Data Fitness for AI-Driven Operations, completed in partnership with NETSCOUT, Futurum Research explores why observability alone is insufficient as AI moves toward autonomous execution, and...

Book a Demo

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.