Creatio Recognized in 2021 Gartner® Critical Capabilities for Enterprise Low-code Application Platforms Report

Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.

Creatio, a global software company that provides a leading no-code platform for process management and CRM, has been included in the 2021 Gartner ® Critical Capabilities for Enterprise Low-code Application Platforms (LCAP) report. Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.

The team also identified eight Critical Capabilities that enterprise LCAPs need to support those Use Cases: Software Development Life Cycle (SDLC), User Experience Design, Development Productivity, Business Logic and Workflow, Integration and APIS, Platform Ecosystem, Governance and Security and Quality of Service.

According to Gartner, “The adoption of LCAPs is accelerating across industries and geographies, as organizations demand new digital solutions in rapidly changing operational environments, where skilled developers are often in short supply.”

Studio Creatio, is an intelligent low-code and process management platform with out-of-the-box solutions and templates. With Creatio’s powerful low-code/no-code tools both business and IT teams can automate operational and CRM workflows or accelerate app development thanks to out-of-the-box solutions and templates.

Gartner, “Critical Capabilities for Enterprise Low-Code Application Platforms”, Akash Jain, Kimihiko Iijima, Adrian Leow, Jason Wong, Paul Vincent, September 21, 2021.

Creatio was referred to as bpm’online in the 2019 report.

Disclaimer: GARTNER is registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Creatio 

Creatio is a global software company providing a leading no-code/low-code platform for process management and CRM. The company combines an intuitive low-code platform, best-in-class CRM, and a robust BPM in a single solution to accelerate sales, marketing, service and operations for mid-size and large enterprises. Creatio is highly recognized as a market leader by key industry analysts and together with hundreds of partners, operates in 110 countries worldwide.  More information can be found at  www.creatio.com.

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

Latest Insights:
Citizen Engagement
July 28, 2026

Bridging the Gap: Why Citizen Engagement Needs a Technology Overhaul

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines the critical gap between government self-assessment and citizen perception of engagement efforts, revealing why technology solutions are essential...
Microsoft's Project Perception Bets on Agents That Act, Not Just Alert
July 28, 2026
Article
Article

Microsoft’s Project Perception Bets on Agents That Act, Not Just Alert

Fernando Montenegro, VP at Futurum, analyzes Microsoft's Project Perception and MAI-Cyber-1-Flash, and why the company's enterprise entrenchment, not its agents, is the real differentiator in agentic security....
AMD Advancing AI 2026: Does AMD Now Build the World’s Best CPUs and GPUs?
July 28, 2026
Article
Article

AMD Advancing AI 2026: Does AMD Now Build the World’s Best CPUs and GPUs?

Brendan Burke, Research Director at Futurum, shares his insights on AMD Advancing AI 2026, where Lisa Su declared Helios the world’s best AI rack and best data center CPU and raised AMD’s...
NVIDIA's Open Secure AI Alliance Bets Open Models Beat Closed Ones on Defense
July 28, 2026
Article
Article

NVIDIA’s Open Secure AI Alliance Bets Open Models Beat Closed Ones on Defense

Futurum’s Nick Patience, Fernando Montenegro, and Mitch Ashley unpack NVIDIA’s Open Secure AI Alliance and why the labs missing from it may matter more than the 35 that joined....
Latest Research:
IBM as Client Zero How IBM Built an Enterprise AI Orchestration Model at Global Scale
July 28, 2026

IBM as Client Zero: How IBM Built an Enterprise AI Orchestration Model at Global Scale

In our latest case study, IBM as Client Zero: How IBM built an enterprise AI orchestration model at global scale, completed in partnership with IBM, Futurum Research examines how IBM...
Orchestrating IT at Global Scale How IBM Consulting Enabled Nestlé’s AI-Driven Delivery Model
July 28, 2026

Orchestrating IT at Global Scale How IBM Consulting Enabled Nestlé’s AI-Driven Delivery Model

In our latest case study, Orchestrating IT at global scale: How IBM Consulting enabled Nestlé's AI-driven delivery model, completed in partnership with IBM, Futurum Research examines how Nestlé consolidated a...
Building a digital-native airline How IBM powered Riyadh Air's launch
July 28, 2026

Building A Digital-Native Airline: How IBM Powered Riyadh Air’s Launch

In our latest case study, Building a digital-native airline: How IBM powered Riyadh Air's launch, completed in partnership with IBM, Futurum Research examines how orchestration and integration discipline helped a...

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.