ENGLEWOOD, Colo. and MELBOURNE, Australia, Nov. 2, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, was announced as the Auscontact Excellence Awards winner of the New South Wales (NSW) state award for Excellence in Operations – People Capability category.
“We are truly honoured to have been recognized with such a prestigious award. TTEC is forging a path where our employee experience further amplifies our ability to create a superior CX model for our clients,” said Phil Murphy, VP of Asia-Pacific Operations at TTEC. “Being recognised for excellence is a result of a concerted effort in providing our clients the best customer and employee experience possible.”
TTEC was also cited as a NSW state finalist in the Excellence in Operations – Performance category.
The awards celebrated companies that demonstrate operational excellence on one of three core functions – Workforce Optimisation, Performance, and People Capability. TTEC’s CultureCX initiative was recognised for its commitment to create meaningful employee experience and positive work culture to drive memorable customer experience and business results.
“2021’s Auscontact Excellence Awards showcased the resilience and enormous contribution to Australia that contact centres deliver, irrespective of the market conditions especially in this second year of COVID-19,” said Fiona Keough, Auscontact CEO.
“TTEC showcased their capabilities this year in two categories and was a NSW finalist in the Operations (Performance) and the NSW state winner in the Operations (People Category) and are now National Finalists in this category. The Auscontact National Awards announcement for the best in the country will be made on Friday 19 November.”
TTEC’s Culture CX also digitises the end-to-end employee experience, utilising automation for business processes, AI-enabled training programs, and other digital tools to improve the employee experience. Results yielded included a 9% increase in employee engagement scores, which translated to improved employee performance and higher customer satisfaction.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience (CX) technology and services innovator for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit us at https://www.ttec.com/apac.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
