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New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
Q1 FY 2025 Results Reflect Resilience in Gross Margin and Record Design Wins in AI, Robotics, and Automotive as New Products Scale
Olivier Blanchard, Research Director at Futurum, examines Lattice’s Q1 FY 2025 earnings, highlighting record design wins across AI, robotics, and automotive, and how new products are paving the way for growth in FY 2026.
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NEWS BY INDUSTRY
The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect
Q3 Total Revenue of $127.1 million, up 32% year-over-year
Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform
New brand positioning underscores commitment to exceed today’s rising customer and employee expectations
Guided CX Provider is Lauded for Excellence in Visual Engagement
The Employee Experience Lifecycle helps companies attract, engage and retain their best employees in the new era of hybrid and flexible work models.
Company’s Approach to Solving Sales and Customer Experience Challenges Attracts High Growth Cloud Leaders
Integrated with SAP Commerce Cloud, Coveo’s offering provides AI-powered search, personalization and recommendations to customers
CARiNA solution now rated “Avaya Compliant” with Avaya OneCloud™ UCaaS solutions
New fund champions the next generation of developer-centric software companies and innovation in customer engagement
Experience is Everything reveals how the most innovative CX organizations are consistently delighting customers and generating revenue through “NOW CX”
Tealium’s industry leading customer data platform supported a record-breaking 14 Billion events to deliver real-time customer experiences
Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform
Airship’s survey exposes key shifts in consumer behavior with greater expectations for personalized controls and value exchanges enabled by mobile apps
Customer loyalty soared for Costco, Amazon and Kroger as COVID-19 continued to impact consumer sentiment and expectations
