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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
T-Mobile Will Continue Using Netcracker Digital BSS and Hosted Managed Services for Its Wholesale, IoT and Industry-Leading MVNO Business
Leading Dynamic Offer Platform Expands Its Offer Library With 3-Step Offer
Increases in consumer travel and in-person shopping influence digital media spend allocations
Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies
New Contentsquare report uncovers the critical need for brands to understand digital bottlenecks that negatively impact the customer experience
The Company Acquires AddOptify, a Provider of Guided Selling Solutions for SugarCRM Customers Worldwide, to Automate and Accelerate Business Processes and Workflows
Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity
Announces InMoment AI™ to advance its mission to improve experiences in the moments that matter
Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers
The project, which covers all the Israeli operator’s lines of business, was completed in less than 10 months using a DevOps approach and CI/CD practice to ensure maximum responsiveness and agility during implementation
Poor IT experiences are contributing to the Great Resignation, yet the overwhelming majority of organizations don’t have the right tools in place to measure experience
Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardized IT architecture
New research from imimobile points to customer experience as a key business imperative, with 75% of respondents rating it crucial to purchasing decisions
Report Highlights Growing Service Expectations; Bottlenecks to Achieving Service Goals
Customer Experience Leaders to Improve Capabilities to Derive Customer Context, Emotion and Experiences Via Improved Natural Language Processing
Safety Cloud streamlines COVID-19 testing and health status reporting with agility and security on a single platform
