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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering cost.
Amdocs to work alongside Vodafone Spain to manage its modernization program, designed to uplift the platform to manage its customer base.
Revolutionary digital Employee and Consumer Conversational AI solution delivers personalized intelligent self-service and accelerates time-to-value
Five9 signals its commitment to listening to its customers and sourcing unbiased customer feedback as it joins the Gartner Customer First Program.
The SocialChorus and Dynamic Signal merger will bring forward the most innovative and customer-focused provider of digital employee experience cloud-based software.
New offerings enable a streamlined purchase process and accelerated implementation for clients
Marketing Logistics and Supply Chain Provider Enhances Employee and Customer Experience Using Integrated Contact Center and Voice Communications, and 8×8 Voice for Microsoft Teams
In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. These industry-leading experiences will provide immediate, trusted responses and give them the solutions they need faster than ever. Users can expect to access the new customer experience in November.
Strategic investment, led by Permira, will fuel international expansion and advance Digital Experience Intelligence (DXI) across digital products, websites and mobile applications
Hootsuite builds the future of social commerce, providing brands the opportunity to drive more sales via their social channels by leveraging the power of AI.
The new tier joins existing Professional and Enterprise editions of CMS Hub to provide tools and features for growing companies
Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations
