New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering cost.

Amdocs to work alongside Vodafone Spain to manage its modernization program, designed to uplift the platform to manage its customer base.

Revolutionary digital Employee and Consumer Conversational AI solution delivers personalized intelligent self-service and accelerates time-to-value

Five9 signals its commitment to listening to its customers and sourcing unbiased customer feedback as it joins the Gartner Customer First Program.

The SocialChorus and Dynamic Signal merger will bring forward the most innovative and customer-focused provider of digital employee experience cloud-based software.

New offerings enable a streamlined purchase process and accelerated implementation for clients

Marketing Logistics and Supply Chain Provider Enhances Employee and Customer Experience Using Integrated Contact Center and Voice Communications, and 8×8 Voice for Microsoft Teams

In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. These industry-leading experiences will provide immediate, trusted responses and give them the solutions they need faster than ever. Users can expect to access the new customer experience in November.

Strategic investment, led by Permira, will fuel international expansion and advance Digital Experience Intelligence (DXI) across digital products, websites and mobile applications

Hootsuite builds the future of social commerce, providing brands the opportunity to drive more sales via their social channels by leveraging the power of AI.

The new tier joins existing Professional and Enterprise editions of CMS Hub to provide tools and features for growing companies

Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations