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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions
Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift.
With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels
NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
New platform integrations and research helps ensure ecommerce and retail brands are equipped to handle Black Friday and Cyber Monday 2021
Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
Canvas brings consumer-level simplicity to the CRM user experience through a no-code design studio, increasing CRM adoption rates
New solution integrates AI-powered messaging into marketplaces, making it easy for merchants to connect 1:1 with shoppers at scale across the path to purchase
Nexthink’s new business jumps 50% for H1 2021 as remote and hybrid work creates urgency for technology teams to rethink and improve digital experience
Cloud customer experience platform positioned highest for Completeness of Vision in global report, making NICE the only vendor named a Leader in both 2021 Magic Quadrant reports for CCaaS and WEM
Amperity’s platform will fuel Airstream’s digital transformation using comprehensive customer profiles and actionable data-driven insights
North America’s premier motorcycle road racing series will capture fan, employee, and racer feedback with Medallia Quickstart solutions.
