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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions
Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift.
With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels
NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
New platform integrations and research helps ensure ecommerce and retail brands are equipped to handle Black Friday and Cyber Monday 2021
Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
Canvas brings consumer-level simplicity to the CRM user experience through a no-code design studio, increasing CRM adoption rates
New solution integrates AI-powered messaging into marketplaces, making it easy for merchants to connect 1:1 with shoppers at scale across the path to purchase
Nexthink’s new business jumps 50% for H1 2021 as remote and hybrid work creates urgency for technology teams to rethink and improve digital experience
Cloud customer experience platform positioned highest for Completeness of Vision in global report, making NICE the only vendor named a Leader in both 2021 Magic Quadrant reports for CCaaS and WEM
Amperity’s platform will fuel Airstream’s digital transformation using comprehensive customer profiles and actionable data-driven insights
North America’s premier motorcycle road racing series will capture fan, employee, and racer feedback with Medallia Quickstart solutions.
