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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

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Featured Insights

Ericsson Goes Wireless-First for AI Enterprises
Ron Westfall

Ericsson Goes Wireless-First for AI Enterprises

Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Google's Workload Optimized Infrastructure at Next '25 - Six Five On The Road
Daniel Newman

Google’s Workload Optimized Infrastructure at Next ’25 – Six Five On The Road

Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Google Cloud’s Customer Experience and Success at Next ‘25 - Six Five On The Road
Daniel Newman

Google Cloud’s Customer Experience and Success at Next ‘25 – Six Five On The Road

Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.

More Insights »

Latest Research

Secure Data Infrastructure in a Post-Quantum Cryptographic World

Secure Data Infrastructure in a Post-Quantum Cryptographic World

In our latest Research Brief, Secure Data Infrastructure in a Post-Quantum Cryptographic World, created in partnership with NetApp, The Futurum Group explores the quantum cybersecurity…
Unlocking the Total Economic Value of Smartsheet

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational…
Securing the Software Supply Chain: A C-Suite Imperative

Securing the Software Supply Chain: A C-Suite Imperative

In our latest Research Report, Securing Your Software Supply Chain: A Boardroom and C-Suite Imperative, completed in partnership with Sonatype, The Futurum Group examines how…
Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum…

More Research Reports »

Latest Insights

Altimeter and ARK Lead $100M Round in Hammerspace to Strengthen AI Infrastructure Performance

Altimeter and ARK Lead $100M Round in Hammerspace to Strengthen AI Infrastructure Performance

Brad Shimmin, VP and Practice Lead at The Futurum Group, examines why investors behind NVIDIA and Meta are backing Hammerspace to remove AI data bottlenecks…
Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise

Will Tableau’s New Enhancements Drive Use of Agentic AI Across the Enterprise?

Looking Beyond the Dashboard: Tableau Bets Big on AI Grounded in Semantic Data to Define Its Next Chapter
Futurum analysts Brad Shimmin and Keith Kirkpatrick cover the latest developments from Tableau Conference, focused on the new AI and data-management enhancements to the visualization…
Partnering For Success: Field Alignment, Earnings, and Readiness with Google Cloud- Six Five On the Road

Partnering For Success: Field Alignment, Earnings, and Readiness with Google Cloud- Six Five On the Road

Colleen Kapase, VP at Google Cloud, joins Tiffani Bova to share insights on enhancing partner opportunities and harnessing AI for growth….
Ericsson Goes Wireless-First for AI Enterprises

Ericsson Goes Wireless-First for AI Enterprises

Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G…
Google's Workload Optimized Infrastructure at Next '25 - Six Five On The Road

Google’s Workload Optimized Infrastructure at Next ’25 – Six Five On The Road

Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud’s customized infrastructure meets the…
Google Cloud’s Customer Experience and Success at Next ‘25 - Six Five On The Road

Google Cloud’s Customer Experience and Success at Next ‘25 – Six Five On The Road

Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven…

More Insights »

NEWS BY INDUSTRY

Sherril Hanson

Edify Announces General Availability of Edify Huddle CX v4.0

NEW VERSION OF CONTACT CENTER + UNIFIED COMMUNICATIONS + COMMUNICATIONS PLATFORM SOLUTION FEATURES ENHANCED SPEED, SIMPLICITY, AND CHOICE FOR GREATER CONTROL OVER USER AND CUSTOMER EXPERIENCES
Sherril Hanson

Ascent360 Integrates with BigCommerce to Unlock the Power of Segmented Customer Data

The power of combined solutions and data-driven marketing is now available in the BigCommerce app store to help create a more personalized customer experience
Sherril Hanson

Pendo Surpasses $100 Million in ARR in Another Record-Breaking Quarter for Bookings

Quarterly bookings jump 90% over prior Q2
Sherril Hanson

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

Enlighten XO uses advanced AI creating conversational intelligence to power smart self-service across digital channels
Sherril Hanson

Quadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications

Keith Kirkpatrick

Clarifying the CX Alphabet Soup: CRM and CDP

Alex Gaw

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Clint Wheelock
Clint Wheelock

STUDY: 74% of Consumers Expect A Hybrid Customer Journey

The “The New Face of Local” report by Uberall & MomentFeed finds that consumers prefer a mix of online and offline experiences with a business
Clint Wheelock
Clint Wheelock

An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company

Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations
Sherril Hanson

WeSpire Closes $13M Financing to Improve ESG Outcomes

WeSpire Closes $13M Financing to Improve ESG Outcomes
Sherril Hanson

Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months

Sherril Hanson

The Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX

Digital-first travel company deploys Bright Pattern Contact Center software to drive sales and improve customer experience using chat, messengers, SMS, in-app messaging, and voice
Sherril Hanson

Medallia Launches Healthcare Payer Member Retention and Engagement Suite

Enables Payers to grow and retain members by delivering seamless and connected experiences.
Sherril Hanson

Coveo Becomes ServiceNow Built on Now™ Certified

AI-powered search, personalization and recommendations now available directly inside ServiceNow
Sherril Hanson

Sifter.shop Selects InMoment as their Experience Improvement Partner

Sherril Hanson

eGain Virtual Financial Coach™ experiences early success with credit unions

85% of users rate their personalized coaching plan achievable
Sherril Hanson

Heap Announces New C-Suite Additions, Expanding Go-to-Market Leadership to Continue Accelerating Growth

Sherril Hanson

New Survey from Treasure Data Reveals Consumer Shopping Behaviors Heading Into 2021 Holiday Season

Consumers Prefer Omnichannel Shopping and Email Communications with Brands
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