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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses
The future of CX takes shape with the Alvaria best-of-breed contact center applications available in the public cloud, private cloud and on-premises.
CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Bell to provide state-of-the-art cloud contact center services to Canadian businesses of all sizes with NICE CXone on Canada’s largest voice and data network
New Nexthink Learn elevates product training to a role-based approach offering a one-stop destination for product training
This announcement marks SoftBank’s first direct investment in a Saudi-based company
Powerful artificial intelligence technology from Kare Knowledgeware to enable new self-service, automated engagement and augmented agents in Dialpad Contact Center
Putting transparent staff and community feedback at the heart of the University and promoting real-time ideation, innovation, and collaboration helps Strathclyde discover, develop, and evaluate improvements.
Speakers, Customers, and New Product Enhancements Demonstrate Importance of the Data-Driven Society
Exclusive survey of over 800 marketers reveals that they emphasize online reputation management over advertising
Kudos awarded to JMP, Three Ireland, PowerSchool, TV 2, Sky UK, Anaplan, Promega, Esri, ReachOut, Adobe, and Intuit
Consumers Seek Consistent Communication and Offers both In-Store and Online this Year
Fusion Connect’s Unified Communications solution now combined with an enhanced Contact Center as a Service solution provides flexibility, functionality, and security for customers’ contact center environment.
The acquisition advances Glassbox’s mission to enable businesses to deliver frictionless digital journeys
