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Despite Its Strategy of Being Vendor-Agnostic, SAP Executives at Sapphire Highlighted the Important Role WalkMe Will Play in Driving SAP Customer Digital Transformations
Keith Kirkpatrick, Research Director with Futurum, shares his insights on SAP’s integration of WalkMe as part of the company’s core strategy for enabling digital transformation, and discusses the challenge it will raise for WalkMe.
What Were the Key Learnings and Observations From Dell Tech World 2025?
Alex Smith, Krista Case, and Olivier Blanchard from Futurum share their insights on the key themes and announcements from the latest Dell Tech World.
The Acquisition of a Data Management Vendor Reinforces Salesforce’s Strategy To Strengthen Its Connections With Core-Level Data and Insights
Futurum's Keith Kirkpatrick and Brad Shimmin share their insights on Salesforce’s planned acquisition of ERP vendor Informatica, and discuss the implications for the vendor and the SaaS market.
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NEWS BY INDUSTRY
New CMO Council research finds marketers need to overcome data silos and AI skills hurdles in race to ideal CX
New Platform Addresses Enterprise-Wide Customer Data Challenges with Enhanced Governance, Post-Cookie Advertiser Solutions, and Faster Activation
Text Analytics Engine uses Natural Language Processing and Machine Learning to Enhance Communication across Workforces; Demos Available During HR Technology Conference & Exposition® at Company’s Booth #2609
Salesforce+ Features Original Videos and Conference Content from the CRM Giant
For the first time, brands can seamlessly orchestrate marketing and CX touchpoints together, with Blueshift’s new App Hub and next-generation Omnichannel Journey Builder
Microsoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value
Executives from Aera Technology, Dollar Shave Club, Gainsight, Marketo and Microsoft Join Contentsquare Leadership to Chart Future Path in Customer Experience Leadership
More than half of Millennials (53%) say they are looking for a new job, and 41% say they don’t believe their feedback leads to meaningful organizational change
Five9 Inference Studio 7, the low-code / no-code platform for developing Intelligent Virtual Agents (IVAs), has been recognized with a 2021 Best of Enterprise Connect Award.
Employees and employers alike can harness the power of AI, increasing engagement and productivity across industries and geographies
New funding underscores urgent demand for the company’s highly customizable and AI-powered employee experience platform
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management.
New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity
Cloud-Based Solution Enables 360-Degree View of Buyer Journeys
Dialpad Contact Center honored for improving customer service technology and customer experience
The Israeli-Based Software Developer Will Earmark the Money to Boost Company Growth
