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Category (news): Customer Insights & Feedback

Telecommunications customer feedback
Keith Kirkpatrick

Providing Real-Time Feedback to Improve CX

Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions
Customer insights and feedback product launches and partnerships
Sherril Hanson

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

Capabilities Being Bolstered Include Social Media Management, Frontline Engagement, Text Analysis, Customer Satisfaction Data, and Video Feedback
Lewis appointed CEO at InMoment
Alex Gaw

InMoment Appoints John Lewis as New CEO

The Former Global President of Nielsen Holdings, Lewis Brings Substantial CX Expertise
CX surveys and research studies
Alex Gaw

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
CX research studies and surveys
Alex Gaw

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

Research Topics Cover Food Inflation, Messaging from Financial Brands, Data Maturity, SMS Communications, and Insights on the Customer Journey
Social listening for better customer experience
Keith Kirkpatrick

How Social Listening Can Improve CX

Brands Using Social Listening Can Assess Advertising Campaign Effectiveness, Identify Social Influencers, and More
Customer experience surveys and research
Alex Gaw

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
QuestionPro acquires Digsite
Sherril Hanson

QuestionPro Acquires Digital Qualitative Research Provider Digsite

Addition Allows the Combination of Qualitative and Quantitative Capabilities
Customer experience communities and surveys
Sherril Hanson

Communities and Surveys Lead to New Products and Process Improvements

Recent Examples Show the Feedback-to-Action Cycle
Action and empathy in customer insights and feedback
Sherril Hanson

Inability to Move Beyond Data Collection Hinders Customer Experience

Communication and Action are Key to Positive Customer Relationships
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Customer experience research studies
Alex Gaw

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Topics Include New Contact Center Emphasis, Life Insurers and Manual Processes, and More
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