Insight Type: Industry News

Employee Experience products
March 9, 2022

New EX Products: Momentive, QuestionPro, Experience.com, Motivosity, and DaysToHappy

Customer wins and case studies
March 9, 2022

New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia

collaborative web browsing
March 8, 2022

Using Co-Browsing to Improve Customer Experiences

hiring employees
March 8, 2022

Concentrix to Double the Workforce at Concentrix Catalyst Division

CX mergers and funding
March 7, 2022

M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach

CX research reports
March 7, 2022

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Patient experience journey
March 4, 2022

Patient Experience Management Reimagined

Customer intelligence
March 4, 2022

Enterpret Launches to Support Customer Feedback Intelligence

CX strategy
March 3, 2022

CXPA Outlines Key Strategic Initiatives for the Year

Business support systems
March 3, 2022

Nokia Study: 89% of Telecom Operators Plan to Upgrade Their BSS

CX digital communications
March 3, 2022

Leveraging Cutting-Edge Digital Communications Channels for CX

CX case studies
March 2, 2022

CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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