The rapid advancements in artificial intelligence (AI) are reshaping the enterprise landscape, with agent-based AI emerging as a transformative force for automating workflows and driving business outcomes. AI adoption could contribute an additional $4 trillion to the global economy by 2028, with agent-based systems accounting for a significant share of this growth due to their ability to execute complex tasks autonomously. Enterprises that prioritize AI investment today are poised to capture these gains, with faster ROI, reduced operational costs, and improved customer satisfaction as immediate benefits.
Agentforce, an Agentic AI system from Salesforce, represents the current pinnacle of enterprise-ready agent-based AI solutions. Unlike traditional AI tools that focus solely on content generation or simple task automation, Agentforce enables organizations to deploy intelligent agents capable of orchestrating complex, multi-step workflows across sales, marketing, and customer service operations. By leveraging pre-built workflows, seamless integrations with Salesforce CRM, and low-code configuration tools, Agentforce empowers businesses to achieve measurable outcomes quickly and efficiently.
In the latest study by Futurum Research, Maximizing ROI with Agentic AI: Why Agentforce Is the Fast Path to Enterprise Value, completed in partnership with Salesforce, Futurum Research explores why Agentforce outperforms DIY (do-it-yourself) approaches, offering a currently unparalleled combination of speed, scalability, and lower Total Cost of Ownership. Find out:
- How Agentforce customers can achieve ROI 5x faster with 20% lower costs than DIY approaches
- Success stories that share how Agentforce customers are realizing value, fast
- A helpful framework for calculating ROI from agentic AI solutions
If you are interested in learning more, download your copy of Maximizing ROI with Agentic AI: Why Agentforce Is the Fast Path to Enterprise Value today.
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Author Information
Dion Hinchcliffe is a distinguished thought leader, IT expert, and enterprise architect, celebrated for his strategic advisory with Fortune 500 and Global 2000 companies. With over 25 years of experience, Dion works with the leadership teams of top enterprises, as well as leading tech companies, in bridging the gap between business and technology, focusing on enterprise AI, IT management, cloud computing, and digital business. He is a sought-after keynote speaker, industry analyst, and author, known for his insightful and in-depth contributions to digital strategy, IT topics, and digital transformation. Dion’s influence is particularly notable in the CIO community, where he engages actively with CIO roundtables and has been ranked numerous times as one of the top global influencers of Chief Information Officers. He also serves as an executive fellow at the SDA Bocconi Center for Digital Strategies.
Nick Patience is VP and Practice Lead for AI Platforms at The Futurum Group. Nick is a thought leader on AI development, deployment, and adoption - an area he has researched for 25 years. Before Futurum, Nick was a Managing Analyst with S&P Global Market Intelligence, responsible for 451 Research’s coverage of Data, AI, Analytics, Information Security, and Risk. Nick became part of S&P Global through its 2019 acquisition of 451 Research, a pioneering analyst firm that Nick co-founded in 1999. He is a sought-after speaker and advisor, known for his expertise in the drivers of AI adoption, industry use cases, and the infrastructure behind its development and deployment. Nick also spent three years as a product marketing lead at Recommind (now part of OpenText), a machine learning-driven eDiscovery software company. Nick is based in London.
