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Category: Enterprise Applications

Shelly Kramer

Trends in Unified Communications, Challenges Customers Face in Leveling Up Business Comms, and What’s Ahead for Mitel

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Martin Bitzinger, Senior Vice President, Product Management for Mitel, who oversees Mitel’s product portfolio and product marketing, including UC platforms, applications, and devices for a conversation about trends in Unified Communications (UC), the many challenges customers face in leveling up their business comms, and a look at what’s ahead for Mitel.
Steven Dickens

Model9 Partners with AWS to Drive Hybrid Cloud and Simplify Large-Scale Mainframe Data Movement

Futurum senior analyst Steven Dickens provides his take on the latest updates from rapidly growing mainframe software vendor Model9 in collaboration with market-leading cloud provider AWS. As enterprises look to embrace a hybrid multi-cloud strategy, data migration and management become key. Model9 is looking to simplify and address the concerns of enterprises focused on mainframe data.
Daniel Root

Yamaha CS-500 and CS-800 Video Collaboration Solutions Announced, a Timely Offering Targeting the Hybrid Work Market

Daniel Root, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of the recently announced Yamaha CS-500 and CS-800 collaboration solutions and what this means for the next generation of the Yamaha portfolio. 
Sean Spradling

Lumen Sells EMEA Assets to Colt for $1.8B — The Driver Behind That Move and a Look at What’s Ahead for the Company Now

Sean Spradling, senior analyst with Wainhouse Research, part of The Futurum Group family of companies, covers news of Lumen’s sale of the company’s EMEA assets to Colt for 1.8 billion, thoughts on what drove that move, and a look at what’s ahead for the company.
Contact Center announcements
Sherril Hanson

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Aligning CX with product-led growth strategies
Keith Kirkpatrick

Aligning CX with Product-Led Growth Strategies

Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Marc Beattie
Marc F. Beattie

Cisco Extends Webex Go, its Native Mobile Calling Capability, to the UK

Wainhouse principal analyst Marc Beattie, part of The Futurum Group family of companies, covers Cisco’s extension of Webex Go, its native mobile calling capability, to the U.K., and shares thoughts on what’s likely ahead for this offering.
mdiamond@futurumresearch.com

HP Completes the Integration of Poly — a Look at What’s Ahead

Futurum analyst Michael Diamond discusses the recent HP and Poly merger and how he expects the combined organization to progress in the future.
Daniel Root

Owl Labs Raises $25 million in Series C Funding Led by HP Tech Ventures

Daniel Root, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of Owl Labs recently announced Series C funding and how the company is well suited to make the most of the hybrid workplace evolution.
Sean Spradling

Roam Raises $30M and Enters Beta to Push the Future of Work Forward

Sean Spradling, senior analyst at Wainhouse, part of The Futurum Group of companies, covers news of Roam, a new entrant in the virtual headquarters segment of workplace communications, closing their Series A round of funding for $30.6M and why we should expect to see more.
Saying no to customers
Keith Kirkpatrick

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
tweiss@futurumresearch.com

Zoom Revenue Up 5% to $1.10B in Q3 as Enterprise Sales Grow

Futurum analyst Todd R. Weiss shares his insights on Zoom revenue heading up 5% to $1.10B in Q3 as enterprise sales grow again for the web conferencing and cloud contact center vendor in a changing post-Covid marketplace.
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