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Category: Enterprise Applications

State of the CX Market
Keith Kirkpatrick

The State of CX in 2022

Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Contact center news and announcements
Sherril Hanson

Contact Center News from Aisera, Genesys, NICE, Five9, LivePerson, and Zoho

Company Moves Focus on CX Features Leveraging AI and Deepening Technology Integration
Steve Vonder Haar

Enghouse Systems to Acquire Qumu for $18 Million in an All-Cash Deal

Steve Vonder Haar, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, covers news of Enghouse Systems’ acquisition of cloud-based enterprise video technology vendor Qumu for $18 million in an all-cash deal, representing a lifeline yet again for Qumu, and another add to the Enghouse portfolio of offerings in enterprise software segments.
Ron Westfall

T-Mobile and Cisco Show Why a Distributed Nationwide Cloud Native 5G Core Gateway is Sexy

Futurum’s Ron Westfall examines why T-Mobile and Cisco’s collaboration on a distributed nationwide cloud native 5G core gateway enables T-Mobile to rapidly test and accelerate time to market for new 5G and IoT applications at scale including network slicing and Voice over New Radio (VoNR), streamlines operations, increases agility to help drive new services such as 5G Home Internet as well as provides Cisco a substantial 5G sales and marketing boost.
Sean Spradling

Microsoft Announces Teams Integration with Hololens 2

Sean Spradling, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the recent announcement from Microsoft about the Teams integration with Hololens 2.
In Data We Trust
Clint Wheelock
Clint Wheelock

In Data We Trust

Your Guide For Establishing Customer Trust Through Privacy
Daniel Newman

Slack Founder Departs Salesforce

The Six Five team discusses Slack founder departs Salesforce.
Shelly Kramer

Callisto Tech Demo — A Look at Taking Video and Voice Collaboration to Space with Webex’s Jono Luk

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer talks with Webex’s Jono Luk about Cisco’s partnership with Lockheed Martin and Amazon to bring Webex video collaboration and Amazon’s Alexa digital assistant on board during Orion’s first flight test in deep space. Called the Callisto Tech Demo project, this was an exciting opportunity to explore how collaboration and voice technology are starting to play an increasingly important role in space exploration.
Daniel Root

Miro’s Announcements from Distributed ‘22 – Evolution of a Digital Whiteboard to Team Content Hub

Daniel Root, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the recent news associated with Miro’s Distributed ‘22 conference and the impact these announcements have on the company’s vision.
Steve Vonder Haar

Qumu Partners With hihaho To Enable Interactive Video

Steven Vonder Haar, senior analyst with Wainhouse, part of The Futurum Group family of companies, explores video platform provider Qumu's new partnership with interactive video technology provider hihaho to integrate interactive elements into videos.
mdiamond@futurumresearch.com

Samsung Sees Growth More than Double for Its Foldables in the Enterprise Market

Futurum analyst Michael Diamond covers the recent announcement by Samsung Electronics on growth figures for its Galaxy Z Fold and Galaxy Z Flip smartphones from January to October 2022, and what he sees ahead for the foldables market.
Daniel Newman

Salesforce and Slack CEOs to Depart in January

Stewart Butterfield, CEO of Slack, will be leaving Salesforce in January, just two years after Salesforce announced it was acquiring the company. Futurum's principal analyst Daniel Newman takes a look at this news, and what we can expect for the company going forward.
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