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Category: Enterprise Applications

Qualcomm Wins First All-Electric Cadillac SUV Design
Daniel Newman

Qualcomm Wins First All-Electric Cadillac SUV Design

The Six Five team discusses Qualcomm's wins of the first all-electric Cadillac SUV design.
Zoom AI ToS Dust-up
Daniel Newman

Zoom AI ToS Dust-up

The Six Five team discusses the recent Zoom AI Terms of Service dust-up.
Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY
Daniel Newman & Sherril Hanson

Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY

Twilio Surpasses Revenue and Profit Targets as the Company Continues its Focus on Efficient Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q2 2023 earnings, which saw the company surpassing both revenue and profit targets.
Glassbox Helps Tell the “Why” in User Behavior
Sherril Hanson

Glassbox Helps Tell the “Why” in User Behavior

Tying Together Data and the Customer Journey To Find the Pain Points
Sherril Hanson, Senior Analyst at The Futurum Group talks with Glassbox CMO Asim Zaheer and offers a view into how customer journey mapping and analysis helps get to the “why” in digital user behavior.
Arcturus Partners With Microsoft Mixed Reality Capture Studios
Clint Wheelock
Clint Wheelock

Arcturus Partners With Microsoft Mixed Reality Capture Studios

Partnership Will Help Shape the Future of Volumetric Video Editing and Streaming
Clint Wheelock, Chief Research Officer at The Futurum Group, examines the recent announcement of Arcturus’ partnership with Microsoft Mixed Reality Capture Studios (MRCS), which will help shape the future of volumetric video for content creators.
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
Alex Gaw

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Partners Include Styli, Shiseido Americas, Nibav Home Lifts, Sourcewell, and Sweaty Betty
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Freshworks, Amperity, Salesforce, Mitel, and mParticle.
Nokia Brings Fiber Manufacturing to the US to Advance BEAD Vision
Ron Westfall

Nokia Brings Fiber Manufacturing to the US to Advance BEAD Vision

Nokia Partners With Sanmina Corporation To Manufacture Products in the US At the Sanmina Pleasant Prairie Facility in Kenosha County, Wisconsin
The Futurum Group’s Ron Westfall assesses why Nokia’s manufacturing partnership with Sanmina swiftly bolsters its channel presence and market credibility for US fiber builds financed by the BEAD program, especially toward meeting the society-wide national goal of bridging the digital divide across unserved and underserved communities.
Medallia and Cogito Partner; Medallia Reaches AI Milestone
Sherril Hanson

Medallia and Cogito Partner; Medallia Reaches AI Milestone

Partnership Promises Data Flow To Support Both Agents and Customers; Medallia Makes It Clear They Are No Newcomer To AI in Experience Management
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past 2 years has yielded strong results, with more than 1 million weekly active AI users on its platform.
Zoom’s Changes Cause Confusion on When Data Is Used To Train AI
Craig Durr
Craig Durr

Zoom’s Changes Cause Confusion on When Data Is Used To Train AI

Under New Terms of Service, Zoom Clarifies That Customers Can Opt Out of Sharing Data and Still Have Advanced AI Features
Craig Durr, Senior Analyst at The Futurum Group, shares his insights on Zoom's recent updates to its terms of service and the confusion they have caused in the market regarding the training of Zoom’s AI features The note examines the different types of data that Zoom collects, how it is used to train AI features, and how Zoom's terms of service compare to those of other SaaS companies.
Zoom Perspectives 2023
Daniel Newman

Zoom Perspectives 2023

The Six Five team discusses Zoom Perspectives 2023.
Talking Amazon AWS AMD Qualcomm Latice Semi Apple Zoom
Daniel Newman

We are live! Talking Amazon, Apple, Qualcomm, AMD, Zoom, and Lattice – The Six Five Webcast

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss earnings for Amazon/AWS, Apple, Qualcomm, AMD, and Lattice and the recent Zoom Perspectives 2023 event.
Zoom Announces Developer Ecosystem Framework
Keith Kirkpatrick

Zoom Announces Developer Ecosystem Framework

Support for Integrations to Help Customers Run Best-in-Breed Applications With Zoom Functionality
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also setting the table for future platform sales opportunities.
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